Ok Tire & Service Naples - www.oktireandservicenaples.com

BEWARE BEWARE! They did a complete brake job on my vehicle, Rotors, Pads And Calipers. A $1500 job which to begin with is a bit excessive. The first issue was they made a decision, without consulting me to have the calipers shipped in to get them the next day otherwise it would have been 3 or 4 days. I would have chosen to wait since I had another vehicle to use. I was not given an option. As it turns out the car was not ready for 3 days because they are busy. When I questioned the $150 freight charge I was told "that is what it cost". An obvious independent attitude.

The bigger issue is that I am back in New Jersey for the summer and noticed something leaking in the driveway. I took it to my repair shop in NJ and it turns out one of the calipers was leaking. Of course I had it replaced. It took about a week to get to talk to John the owner of Ok Tire & Service. He tells me that they have a National Warrantee and I should have called him for instructions on who to take it to fix for free. This is the first mention of this type of warrantee even though he knew I was going to be taking a long trip when the repair was completed. There are no signs in the shop and nothing on the invoice about this warrantee.

So, with his usual "independent attitude" he tells me I should have called as soon as I noticed the leak, So, I guess I am supposed to be a mechanic to know that the leak is related to his work and I am supposed to be a mind reader to know that there is a warrantee that requires me to call him for instructions and I am supposed to wait for all of this to take place to get my brakes fixed.

Now he says I should go to a parts store, he will tell me where, get the replacement caliper and have the local repair shop remove theirs and install the new one and they can return theirs to their supplier as defective. That's a bit sleezy if you ask me. On top of this I am responsible for the double labor! That all makes no sense and obviously I won't agree to any of it.

So, after much reluctant discussion on his part and I think to get me off the phone he offers me 1/2 of my $214 cost in shop service at his shop when I return.

Since all of this is my fault for not calling him I guess I should be happy he offered anything- LOL