Firestone Complete Auto Care, Columbia, MD

I took my truck to Firestone Autocare cause it seemed to be stuttering/missing. They did some diagnostic tests on it for a while and reported that they could not find anything wrong. They could have made up something and charged me and I would not have known the difference. Instead, they told me it was running fine when they test drove and told me it was ready to go. The charge for their time - nothing. They just said bring it back if it starts running bad again. It hasn't since then.

I went into Firestone for an oil change and four new tires and in less than a week my engine check light came on and my car would shake whenever I stopped at a traffic light. Thinking that they hadn't topped my oil off like I had requested, I returned to complain. They told me that I needed a new oxygen sensor. They told me that if I didn't get it replaced my car would guzzle gas. The next day I filled my tank and checked my gas to mileage ratio and it gave me the same mileage per gallon. Go to the dealership, more money but less hassle.

While "fixing" our coolant system, they tore into our engine. They ended up damaging it, because now it makes a noise like a jet engine, and the check engine light remains permanently on (it didn't have any of these problems before). Then they wanted us to pay $1000 dollars (in addition to the $800 we already paid), to get part of the engine replaced.