DDR Surrey - www.ddrsurrey.co.uk

DDR is excellent! The team are so professional! They are kind, patient and very transparent. My car had major issues however they supported me to sort out each of them at my pace, with alot of patience and professionalism. I would definitely recommend them and they have a client in me for a lifetime!

I’ve had real trouble getting wiper blades for my Mercedes I tried Halfords which was an absolute shambles from start to finish! Found DDR on google and called to see if they could help had a call back within 5 minutes of leaving a message to be told they could have them in that afternoon and the exact price which I might add was cheaper than I was charged at Halfords! I arrived around 4pm new blades fitted in 5 minutes the customer service of the gentleman I dealt with was fantastic I will definitely be returning. Thank you again for your help.

I have been coming to DDR for over 8 years to have my Wife's E350 Cdi serviced. I have always found the owner and staff to be friendly and honest. I started using them after suffering truly abysmal service from more than one Mercedes main dealers. They have diagnosed and fixed various faults on the E350 over the years. I just took my '03 SL55 AMG for its 2yr interval A service, plus a gearbox oil change and Brake fluid renewal. I also had the 16 spark plugs changed. I have only had this car just under 2 years, and was interested to know its over-all condition as a 20year old supercar. I was advised the engine mounts were at the end of their service life, and that doing the gearbox mounts too would be sensible. The driveshaft rubber linkage was also advised as it had some age related wear. This was expected on a car of this age. All the work was detailed fully in advance, there was no pressure to have it done, and a detailed cost break-down was given. The owner and I discussed the car at length, and it is obvious he is not only a very experienced Mercedes Engineer but also a proper car enthusiast.. my visits to DDR are always a pleasant experience. In 8 years I have never had any experience of them pushing for unnecessary work. I would always trust DDR, and recommend them to my friends. I will keep using them as long as I own a Mercedes.

Beware! This company's website displays nothing but 5* reviews, however, my first-time experience was far from even 1*. I booked my ML in with DDR for service & MOT which was due 2 weeks and was told to bring it in on the MOT expiry date: (My 1st mistake). The vehicle has an impeccable full-service history and was checked over before being given to DDR so that I could put right any potential faults/failures that would cause an MOT failure; there were none. Dropped vehicle off at DDR and mentioned the full history most of which was online and that last year it had full B service and was told: "Leave it with us we'll ring you and tell you what it needs" (Mistake 2). Late afternoon I received a phone call from DDR stating that there was no service book in the vehicle so they assumed it had none (They failed to check MB's online history), so they carried out the B service which identified work that needs doing, in addition, it had failed its MOT. They informed me of a list of items they considered required repair and quoted over £3,000 in parts and labour and sought authorisation to carry out the work, clearly in the belief that I would have no alternative as the MOT had expired. I refused and attended their garage where the vehicle was on a ramp. They pointed out what they considered the "faults/failures". I know a lot about MB cars and questioned their decision-making as it was clear that they were quoting for work which did not need doing. After our discussion, they admitted that they had not checked the service history, that the service they had carried out amounted to an A service (oil service and checks) and duly reduced the price to just over £300, commenting "we know you're unhappy and don't want you to leave feeling that we've tried to sham you " Really??? ...that's exactly what they did try to do. I now had to contend with a vehicle with no MOT, so I took the vehicle to a reputable and experienced MB specialist who examined the vehicle and DDR fault list. They confirmed that the work quoted by DDR, save for the corroded rear brake lines was unnecessary. I had work to the break lines carried out £420), and the vehicle re-MOT'd and it passed. A disgraceful attempt by DDR to quote serious money for unnecessary work. Be warned when dealing with this garage!!!

I had shifting issues with my CLS 350 cdi 2011, called up DDR after reading the positive reviews online. All I can say is they have exceeded my expectations. The person I dealt with was very professional and took upmost care of my car. Performed a software update for me and adoptions to the gear changes. The car feels brand new again. No hidden charges, no excuses, extremely knowledgeable and friendly. I am 100% convinced that no one can take better care of my car than the guys at DDR. They have won a customer for life and I would recommend everyone who owns a Mercedes to use DDR for anything related to their car. Very impressed!!!

I've owned Mercedes for years, but always used main dealers for repairs/service. A friend recommended DDR for a couple of bits I needed looking at on my CLS. The guys there could not be more helpful. Polite, clearly know their stuff, and great value for money. Can't recommend them highly enough. Thanks to DDR - better then any main dealer I've used!

Booked my Mercedes GLC250 with DDR for major service. Booked online, vehicle picked up and dropped home when work completed free of charge. Great, friendly service without rip off dealer prices (DDR price was 45% lower than local Mercedes dealership). I will be returning to DDR in future - Happy customer!

I have used DDR for various repairs and services on mine and my other half's cars.

The guys always offer knowledgable, practical and impartial advice. They will also go out of their way to be helpful and clearly know what they're doing.

Highly recommended and a friendly bunch of guys.

Thanks for all your help

2nd Service on the 2018 E220cdi. A problem did arise as they sometimes do, however its the Customer Service you recieve to rectify these upsets which counts. The guy I dealt with went out of his way with his own time and effort to resolove it, and in doing so has secured a long-term relationship with me in furtue buisness.

Well done the Lads at DDR.