ATS Euromaster, Barnsley, South Yorkshire

IF ANYONE USES ATS AT STAIRFOOT BARNSLEY; AND HAS TO HAVE A WHEEL TAKEN OFF FOR A REPAIR OR SOME OTHER WORK. I WOULD MAKE SURE THAT THEY ARE TIGHTENED PROPERLY AND CHECKED WITH A TORQUE BAR BEFORE RE-FITTING. MY TYRE WAS IN FOR A PUNCTURE REPAIR. THE VERY SAME WHEEL WAS HANGING ON BY ONE NUT AND NEEDED A GOOD AMOUNT OF WORK MONEY TO SET RIGHT; INCLUDING BUT NOT EXCLUSIVELY AN ALLOY WHEEL. I HAD 3 VISITS TO ATS OVER A PERIOD OF 2 MONTHS BAR A FEW DAYS.

I HAD CONTACTED SAID BRANCH AND WAS TOLD TO GET IT REPAIRED AND ATS WILL REIMBURSE ME. THAT IS AN ADMITTANCE OF GUILT SO TO SPEAK. AFTER SPEAKING TO CUSTOMER RELATIONS I WAS TOLD HE SHOULD NOT HAVE SAID THAT WITHOUT LOOKING AT THE VEHICLE FIRST. THEN I GET A CALL ASKING IF THE VEHICLE CAN BE INSPECTED. I AGREED BUT I THEN GET A CALL STATING THE MANAGER IS BUSY AND CANNOT MAKE IT BUT JUST GET THE INVOICE FOR WORK TO BE DONE AND FORWARD TO CUSTOMER RELATIONS WHICH I DID.

NOW I HAVE AGREED FOR A VISIT FROM AN ENGINEER BUT THEY COULD NOT MAKE THAT DAY. HAVE THEY ONLY GOT ONE ENGINEER I WONDER. I HAVE ASKED ON SEVERAL OCCASIONS HOW LONG IT WOULD TAKE AND THAT AM OR PM IS A BIT VAGUE. IF I HAD A TIME EVEN AN HOUR EITHER WAY WOULD NOT CAUSE ME TO MUCH PROBLEM; BUT, NO REPLY AS YET. i HAVE HAD TO BUY ANOTHER CAR FOR MY EMPLOYMENT SO THIS ONE IS A WHITE ELEPHANT SO TO SPEAK,AND WILL PROBABLY HAVE TO BE SCRAPPED.

I WILL HOWEVER, ENSURE THAT PEOPLE ARE AWARE OF WHAT HAPPENED TO ME THROUGH OTHER FORUMS AND MEDIA'S AND POSSIBLY OTHER ACTION. I WOULD ASK IF ANYONE HAS HAD A SIMILAR PROBLEM PLEASE CONTACT ME BY RESPONDING TO THIS MESSAGE.