Autonational Rescue Breakdown Cover

Autonational Rescue Breakdown Cover

User reviews
3.2

Customer Service

4.9

Quality of website

3.6

Speed of response

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Autonational Rescue Breakdown Cover

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Autonational Rescue Breakdown Cover
3 58 user reviews
541%
47%
32%
27%
141%
3.2

Customer Service

4.9

Quality of website

3.6

Speed of response

3.3

Value For Money

User Reviews

caroline
5

Customer Service

5

Speed of response

5

Value For Money

5

Quality of website

Very professional

I have been using this service for many years and have always had excellent service from them. Great communication and short waiting times. It is excellent value for money.
Richard Newton
5

Customer Service

5

Speed of response

5

Value For Money

5

Quality of website

Speedy, friendly and helpful Breakdown Recovery

I have used Autonational Rescue have come to my aid on a few occasions, from home start to roadside situations. They have always arrived within an hour and have been able to fix the problem or tow my car back a location I have chosen. All the breakdown operators have been friendly and very helpful. I would would definitely recommend them to anyone seeking Breakdown cover which gives complete peace of mind.
Bilen
3

Customer Service

4

Speed of response

5

Value For Money

5

Quality of website

General feedback

If you want a no-frills value for money breakdown service then look no further than Autonational rescue. I have been a member for over 30yrs and when I have needed assistance (I think about 3 times in all) I have had no issue. Of the times I have called them they seem not to be able to fix the issue but will tow you/your car to your choice location which has been good enough for me. Completely reliable. Not needed to use them last 10yrs so can't comment on whether the level of service is better or worse. Onee thing I have noticed is that more and more is done remotely (online) to save money I guess which is OK....one issue I had is you can't add another vehicle online (it seems). Overall good though. Given 4 stars can't give 5 as not used the service for a while so things might have changed. As I say no frills, certainly value for money (especially if you have multiple cars), does what it says on the tin cover. I recommend. If I am being picky, one minor point is that they load customers with a £15 charge if they decide to leave. I think for customers like myself who are long time members (say 10yrs+) they should waive that. Besides, unlikely a long time member will leave anyway unless it is for genuine reasons (sold car, bought a new one which requires no cover etc etc) which I feel should no incur this charge.
RK
5

Customer Service

5

Speed of response

5

Value For Money

5

Quality of website

Great service

Been with Autonational for many years. Staff always helpful for queries and breakdown assistance always arrived swiftly.
RK
5

Customer Service

5

Speed of response

5

Value For Money

5

Quality of website

Good reliable service

Been with Autonational for many years, customer service team helpful and breakdown assistance excellent.
AndyB
5

Customer Service

5

Speed of response

5

Value For Money

5

Quality of website

great service and good value

My wife recently broke down on her way home from work.I called autonational rescue where I have been a customer for over 20 years. After completeing the details with the tele operator ( which was quite detailed but very easy) He arranged for recovery and gave me details about the process and what would happen next. Shortly after I received a message confirming who would recover the vehicle and approx time of arrival and also a tracker so we could follow their progress. I think we have required assistance about 5 times over the years .You always get polite service and kept upto date with arrival times. They also contact you to see if help has arrived by the time stated as backup.
DontgiveupofDudley
5

Customer Service

5

Speed of response

5

Value For Money

5

Quality of website

Review

Been with Autonational for years, when had to telephone their customer service team have always been polite and helpful, have used call out service for breakdown on a few occasions over the years, never any issues - always arrived within response time quoted.
RogerS
5

Customer Service

5

Speed of response

5

Value For Money

4

Quality of website

No Complaints

Been with them for a few years now. I don't do much mileage so wanted a cheaper option. My annual premium seemed about as cheap as anything else and has not increased very much at all since. I have only needed one callout which occurred when I was about 250 miles from home. A local mechanic arrived within an hour and got me going again so I am happy with my choice.
Cristine

Value for money

I chose this company as they charge a realistic price. Given that I keep my car serviced and in good condition I don’t make many i
Niffs85
1

Speed of response

1

Customer Service

1

Value For Money

Waited 3.5 Hours

Really upset and disappointed with this company. Broke down last night on way home from work (car stuck in gear). Was a woman on her own in dangerous high crime area. I phoned them straight away and was told maximum wait time was 90 mins. I asked if I could go home and come back (planned to get a taxi) as needed to get home to my baby and that I was a single mum with a childminder at home, they said they would come sooner than 90 minutes and just had to wait as if they turned up and no one was with the car they wouldn’t come back and help. I chased numerous times and no one could tell me what time I would be rescued. Eventually someone arrived after midnight and only after police involvement! The recovery guy said the job was only put on the system at 9:50pm despite me phoning at 8:30pm! Couldn’t fix car so was towed to a garage. Awful experience. Avoid avoid avoid!!!

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