AutoAid Breakdown Cover

I called the breakdown number and got straight through. Very helpful lady made sure the vehicle and passengers were safe and not obstructing the highway. A van arrived within 30mins and the mechanic took some pictures, confirmed that the vehicle couldn't be repaired on site and arranged a lorry to take it to my chosen workshop, and a transporter arrived within an hour to complete the job. I have used you on three occasions during the last seven years and will highly recommend the service.

I've just discovered that Autoaid removed the included spouse cover without telling me. My wife has been driving for a year with no breakdown cover. I let the policy auto-renew on the basis that she would've been included & have now had to pay an extra charge to add her on. I would've cancelled on the basis that I had been misled but they would charge a cancellation fee. If they'd had the honesty to tell me I could have got better cover for less. I feel cheated by such underhand behaviour. If they are this sneaky then I fear that they'll be equally likely to let us down should we have a breakdown. I won't be using them again.

I set my policy not to autorenew when I took it out. After the first year it did not renew and I did it by phone. This year, despite checking before renewal that it was still set no to auto renew AutoAid have automatically renewed the policy, which I did not want. They then refused to accept it was set not to autorenew, despite admitting I had renewed on the phone last year and I have made no changes since. Despite contacting them within hours of the autorenew to cancel they refused a full refund and kept £24 of the premium. Currently progressing a complaint which I will continue through the ombudsman if necessary, which will cost them more than £24. So potential customers need to look at more than the actual breakdown service, which is provided by independent breakdown companies anyway. The customer service is untrustworthy. If you do go with them and don't want to renew make sure you contact your card company and put a block on them. And if you get stung don't just take it on the chin, complain then go through the ombudsman to highlight their practices. Owned by RCIB Insurance, look at their online reviews.