Stewart Longton Caravans - www.stewartlongton.co.uk

WARNING!!

These people are rogues, untrue and sham, look at all review sites, don’t just take my word for it, look at all review centres to see how many others have been cheated by these clowns ????

UK Trust Pilot score 2.9

Review Centre 3.7

Yell rating 3

I can see that people have had positive experiences, but of those how many have used their goods a few months after it’s been in and certain things were not working or broken and had to go in for repair?

Our caravan went in for a service in October 2022 and we used it first in February 2023, when booking up to water it started spraying out from over the wheel arch and investigation found that pipe connectors were dislocated.

When they were reconnected and the water system pressurised the shower “that has never been used in this virtually new caravan started dripping within the tap mechanism, the gas bottle was found to be connected and turned on live and the coax no longer worked.

The history with these people extends back over two years where they have fabricated ???, done incomplete works and handed back saying it was done but we had the caravan for two years and the USB sockets have never worked, there was plenty of corrective warranty work to do but significantly for these people the USB sockets have been repaired twice however never actually worked, it went in for service in October 2022 and the USB sockets were not working, they were working when it came back out but their work sheet stated “NFF” which means No Fault Found, they weren’t working and then were working, they most definitely fixed the fault but chose to suggest there was no fault.

This time we reported the water leak, Gas Bottle still connected and broken coax.

The response was - you have left water in your caravan and caused frost damage, winterisation is in the handbook and how to store in these conditions 

We responded that we brought it into you for service in October, with no water in it, gas bottle not connected with a working coax and here we are with the first use and the gas bottle is connected, pipe connecters popped out with a full water system, a damaged shower and broken coax!

Their response was ??? We have a policy not to leave water in caravans after a service, we often use our own gas bottles???? during service

We did reply that although they have a policy their technician on this occasion has not adhered to it, we know this is fact because it came into you devoid of water, gas bottle disconnected in the absolutely right storage conditions prescribed by the manufacturer but here we are now with water damage, disconnected pipe connections and broken shower tap that has “never been used” and the only that has happened is it coming to you where we know you have filled it with water and tested gas!

So they said bring it in and we will check and “rectify” the problem’s, direct excerpt from their email below in images!!

We took it in, they then called and said we have reviewed the issue and can clearly say that yes it was water damage due to water having been left in it, so we have replaced the shower tap that you will now have to pay for to get your caravan back…..No call to say it needs a shower tap, no authority requested to perform works to the caravan just we’ve done it and here is your bill and we won’t be releasing your caravan until you pay it.

We then emailed the directors to outline everything that had happened, how our 4 young sons were strapped in the car whilst we located a leak in the evening and darkness and then dried up the water that had gone all down into separate compartments, a gas bottle was connected and left in a live condition as well as broken coax and it was at their business where this has happened, this our first use of the caravan since service.

The directors of this business has no interest, the manufacturer had no interest, but they are now involved in a court case see images below, they will be made to care.

IF YOU PLAY SILLY GAMES YOU WILL GET SILLY PRIZES

We paid a deposit on a second hand caravan. The caravan was 2017 and described in the advert as fantastic condition. The caravan on initial inspection had many issues however the sales person advised would be repaired. We paid a deposit and on the way out of there premises decided to re check the caravan. We found more issues , damaged window stained carpets and more.

We decided to bad to buy however the company basically say tuff luck as you paid holding deposit. I run a company and always refund a unhappy customer however this company just don’t care .

STAY AWAY

In March this year we bought a Bailey Pegasus 554 from Lancaster but due to my mother suffering a heart attack in July it was clear that the caravan layout no longer suited us. We had used the company twice before at Lancaster but decided to visit Standish, which is closer to home than our seasonal pitch in Cumbria.

I visited the Standish site in the hope of changing vans even though we were only 5 payments into our finance agreement.

We met the salesman and explained our reasoning for the need to change. He was superb throughout, showed us numerous layouts and not once did we feel as though we were pressured into a quick decision. He also provided practical advice as this was a huge decision and one we needed to get right.

We opted for the Bailey Unicorn Valencia, he sorted all the refinancing of the new van and ensured all the lose ends with the previous van were sorted out and we took a new finance agreement out.

He gave us a full demonstration of the new van but more so he made us feel wanted and welcome as a customer throughout the process and delivered an outstanding customer experience. We cannot thank the person I dealt with enough for his time, knowledge and his friendly nature which would leave me with no problem in recommending Stewart Longton at Standish.

A massive thank you to him for all his help from all the family.

Just over 2 years ago we started a camping spree, buying tents and going off into the wild beyond (well North Wales). Wanting a little bit more we bought a caravan. Nervous, it didn't last long. We traded in for a trailer tent from a certain Manchester dealer. We felt, from our perspective, that the item itself and the service we received were pretty poor. We soon moved on to a very small caravan, the type that is very compact and comes from place near the South West coast of Lancashire. The item itself was OK but had it's issues. The service we received left us fuming. We got rid and decided to try again with a proper caravan. After travelling around the North West for a while, looking into some pretty smelly and unpleasant (second hand vans) we arrived at a place we should have gone to immediately: Stewart Longton. The Chorley branches didn't have what we could afford (but we drooled and dreamed...) so we moved on to the Standish branch. There we were treated with exceptional customer service by G. He was knowledgeable, courteous, friendly and made a superior cup of coffee for us (I forgot to ask for the name of the brand). G listened to our sorry tale, talked us through a 'van that we were interested in, gave us time alone (no pressure), and when it came to it made us a truly incredible deal. We added a few extras (necessary and reasonably priced), shook hands and the deed was done. We collected our 'van on the 10th October 2017. G gave us a full handover and saw us on our way. The reason we're writing this review here is because we don't 'do' Facebook. The reason we're writing it so late in the day (sorry G) is because we've been too busy 'playing' with our new toy. If shopping for caravans was like shopping for food, we'd be at Stewart Longton (Standish and Chorley) every day. Many thanks to G and all at Stewart Longton. We believe that we're at the end of our 2 year journey and can face the next long one ahead happy!

My wife and I took delivery of a 2015 caravan from the Standish branch in early June this year. The service we received from the person I dealt with at the Standish branch and the man at the Chorley branch during the purchase was excellent. They were both extremely helpful answering all our questions without hesitation as this was our first caravan purchase. We have spent several weeks away in our caravan enjoying every minute. On our last outing we found that the kitchen sink was leaking behind the refrigerator. We phoned the person I dealt with at Standish who tried to help over the phone but unfortunately we could not effect the repair and he immediately offered to rectify the problem. We took the caravan back to Standish where the problem was resolved whilst we waited. We would have no hesitation in recommending Stewart Longton for all your caravanning needs.

Fantastic staff and overall service compared to the rest of them out there. I will only buy my caravans from Stewart Longton's.

We bought a caravan from Stewart Longton and they held it for us for quite a few weeks with a deposit no problem. When we arrived to pick the van up, it was spotless and had been cleaned thoroughly. He took over an hour showing us the electrics, gas etc and even turned them on to show they worked. They ordered us a part (drawer that had been damaged slightly) to be forwarded on and had already installed a new part on the cooker.

We were offered more than one refreshment and all the staff were polite, efficient and more than happy to show us around and field questions. We were also advised to contact them direct if we did have any problems or any further questions on our return home.

We had no problems whatsoever and would recommend anyone to deal with them. In fact we will be using them for the yearly service in the future.

When you purchase you will be given a ORDER FORM to sign even though you may be buying off stock on site .

Beware if you change your mind they will keep your deposits . Nice trick !

Purchased a Swift Challenger Sport from this dealer, happy with the van and it was a good price. I was initially offered £6,500 for my van (book value) but this was reduced to £6,000 on inspection because of some damp issues which they made an issue of. The salesman (Daryl) said my van would be advertised for £9,000 but they would take £8,000 for it (internet price). I accepted the £6,000 and paid my deposit. I went back to the dealer's a week later and my van was being advertised for nearly £10k with an internet price of nearly £9k, a thousand pounds more than I originally had been told!!!! When I questioned this I was given a load of old bull about profit margins, VAT, cost of damp repairs etc...... I forgot to add that my van was described on the website as being in fantastic condition and has since been sold. The dealer also told me that to keep the warranty the van had to be serviced by a Swift dealer, Swift have confirmed in an email that this is not the case. As long as the service centre/engineer is NCC registered Swift will accept the service has been carried out to there standards. When I picked up my new van I told the salesman that I didn't like being lied to and that I would never use Stewart Longtons again for anything, but they were not bothered. I even refused to accept the free hitch cover because I don't want to advertise for them.

We went to purchase our caravan from Stewart Longton Caravans in Lancaster & the deal was Lancasteer'ok'. I would have liked more money for my part exchange but I suppose we all would. There were issues with the caravan we were looking at purchasing; upon arriving to look at it it hadn't been cleaned, the outside was dirty and there were missing parts inside. Thankfully the sales man we were allocated was more than willing to ensure these issues were rectified, I get the impression the rest of the staff weren't so keen!!

All in all the very efficient sales man (tall chap) ensured that everything went smoothly, that everything we had mentioned was rectified and we gave us an absolutely fantastic service. The younge men who appeared to be working in the workshop were rude and inappropriately behaved for a workplace and in my mind let the place down. But all in all I would go back and buy another caravan from the same chap - he did a great job!