Apex Vehicles Contract Hire

I would give them a zero star. However, that is not an option.

Disgusting service.

Was told that I would have to pick up the car at another company as my plane landed at 6.30pm the same time that Apex closed. Closing time: too early when many planes arrive/depart after that time!

On arrival at the other company I was told that there was no record of my booking. There was nothing they could do. However, I could wait over six hours until Apex reopened! No one in the right mind would accept that offer. Therefore, had to pay £60 for a taxi into Auckland. Emailed Apex following day (very angry)! Informed that I should have paid upfront before pick up from the other company. This was not communicated to me only after I had arrived to pick the car up. Nonsensical communication. Took my custom elsewhere: Europcar downtown: smooth transaction/pickup. Would not recommend Apex unless you want to be stranded without transport!!!!