The Car Warehouse, Middlesbrough, Cleveland

Review of Carewarehouse Middlesbrough May 2022.

The worst buying experience of my life. With 44 years experience of buying cars. Why?

They are not accredited to any Motor ombudsman vehicle or dealer standards, so they are under there radar. And they know it. This means that if you have a dispute with them over your purchase, then the Motor ombudsman won’t help you with your consumer rights with regards to buying a car from them. (I.e. The CTSI chartered trading standards institute/the 2015 consumer standards supporting you with your rights regards to buying a car. If you are not happy, they can and will treat you how they choose as they know they can’t be touched. Please read some other reviews, not their mates reviews e.g. read the real ones, like the retired solicitors review of how he was treated and the car standards he came experienced. The title is “A Clear case of Freud”, October 2021, I had the same experience. There are many others so please read before trusting and jumping in to buy from them.

My experience, I travelled 170 miles (340 there and back)to test drive a car which was at top end price, with only, allegedly, 4500 miles on the clock. When I get there, I was given the keys to go a inspect the car. I found that the gear box was broken. I walked the car and there was a snags list as long as your arm, scruffy worn interior, dents, chips etc. that weren’t described or in the picture adverts.

Original mats and 1/2 tonneau cover were missing. These are £400 to buy separately.

The worst thing was they knew and didn’t tell me, or call or msg me before I travelled through, or even before getting into the car.

The advert was advertised as a rare car in pristine condition, at a top end price.

I lost their trust at this point and just wanted to get out.

Their behaviour when confronted about my disappointment was then arrogant and disrespectful.

This car was not as advertised, it was just a really bad experience.

There are many reputable dealers who gladly accredit themselves to vehicle consumer standards for buyers, but not this one.

Stay well clear is my advice and be careful of the old read the small print sham.

First let me say that as a retired solicitor I choose my words carefully.

After choosing a vehicle from this firm's stock I was asked to pay a £ 1,000. deposit which I did. Delivery was agreed as being immediately after DVLA completed UK registration.

We are now over three months on and my every communication has been ignored. Consequently I have instigated steps to recover my deposit.

Expressed simply, I am utterly flabbergasted!

My purchase was a Subaru Domingo retro van done out like a VW camper but with no badge. The van is 20 years old and was detailed to my specification prior picking it up. It took a bit longer than originally expected because of the detailing I had requested but I am completely thrilled with the final result which included a full respray at trade prices.

All I can say is these traders are dead real and refreshingly down to earth that I was treated with honesty and respect throughout the sale. I had a few issues arise after sale that they immediately paid for me to get fixed with no hesitation. Because of my experience I would definitely recommend these traders to friends and family or anyone looking for something unique.

Very poor and rude customer service

Tried to make out he is the only

person that imports genuine cars

Put the phone down on me

I rang in seeking information of a car they had which has very common faults. The guy over the phone addresses me it's all perfect. Finally we come to talking about the cost, as I asked if he would be willing to reduce the cost seeing the car has been in UK over 4 months the guy lied stating it's been here recently and he hung up! Rude unprofessional avoid at all cost! Last he even told me to go buy else where!! Ridiculous!

Great friendly service bought my mazda bongo from here love the car and the service I have received has been second to none great set of lads nothing is too much trouble for them

I recently purchased a Mercedes from this company and for the fist couple of weeks it seemed fine. A three month warranty was also given as part of the deal. Recently though the car has been in and out of the garage next door after complaining of a judder in the front end of the car when braking and a loud squeak from the underside of the car. After leaving the car for a week it was diagnosed as a problem with the pads and discs which were then replaced at no cost and part of the exhaust was apparently tightened up to stop the squeak.

All was fine again for a few more days until the first distance trip out, when a loud bang was heard from under the car. On inspection I found that the entire rear box had come away from the exhaust pipe. Previous to this there had been no indication or noise from the exhaust to make me think that it was due to rust etc.

I have taken the car back to the garage to be told that it is wear and tear and not covered by the warranty and that both The Car Warehouse and the garage I was sent to deny that it is their responsibility. I have consulted Trading Standards who agreed that under the Sale of Goods Act the car is not fit for its purpose and that if work was carried out to the exhaust area then this should not have happened.

To cap it all I have now had the advisor from The Car Warehouse shouting down the phone to me complaining that I have an attitude. This is hardly good customer service and I would certainly advise all to stay clear and deal with another car company who are more helpful and want customers to return for future business. I do not think that this will come to a satisfactory conclusion and will happily leave it with Trading Standards.

Overall rating Customer Service Minus 5 stars

Bought car from here last month.having looking for right car for ages got sick all looking as loads of garages same no personal service.the carwarehouse looked after me and car great my mam brought one from there the following week.

I would certainly recommend the car warehouse to anybody who want a quality purchase with the hassle that's usually associated with buying a new car.

Keith you made it a refreshing change..... Thankyou

Brought my car here a few weeks ago.love my new car.friendly staff