Rusty Eck Ford, Wichita, KS

Long story short-they sold us a lemon. Found out they knew engine was about to blow and sold it to us anyways, used terrible profanity during entire sale, joked about perversion, literally laughed at us when engine blew and literally said "that's your loss" lied about contract details, illegal sale (contract did not play out legally)! Sales manager fired the next week from purchasing more lemons and selling them! Rude finance lady who admitted not wanting to deal with gap insurance refund and never returning calls

Friday 15th, 2013 84 year old widow in from Andover went in to look at a newer economical vehicle. She left with a Ford product with many additional times such as extended warranties and all that. The cost? Over $500.00 per month for 72 months! Get real, she will pay on this till she is 90? She can not afford the car. She only has S.S., pays rent, utilities,trash,water, medicare, med-supplement insurance, prescription plan, not to mention food and the last two items, insurance and gas for the car. She can not pay this payment. Her family tried to take the vehicle back the next day. They explained that the Grandmother could not make the payments. Rusty Eck Ford refused to terminate the contract, which legal they can do. Many family member across the country have tried to contact them and have been blocked from Rusty Eck's facebook page. This is HORRIBLE, outrageous and just nasty. This is a true story. We are spreading the word through social media about this.

there financing sucks it has been almost 1 week since we drove a brand new focus home and they have yet to get it through the bank. they put off a good front like they care then they get u half way and leave u in the dark. they wont hardly awnser the phone when i call. and the person we spoke to is a joke for a salesman! plz dont waste ur time with them u will regret it

I Went online found the car I have been thinking about for a long time called offered a price they accepted it and delivered my mustang to my front door with no issues. I did not have to come in and deal with all the salesmen or all the pressure you hear from dealerships I would recomend buying your car off line to everyone from rusty eck. My sales person was so helpful even though I never met him.

I went to look at a used truck at the beginning of the week. The first couple of sales people were actually not bad. My first day looking I didn't really know what I wanted in a truck and a guy named [name removed] greeted me and my wife as we came in the door, and after about a half hour handed me off to a guy named [name removed] . [name removed] was helpful and gave me some prices that weren't bad on a used vehicle, but again, I didn't really know what I wanted. Since I wanted to see what other dealerships had to offer, I declined to buy right there on the spot (much to their dismay). Somehow my name got recycled within the sales department and I got a call a couple of days later from another salesman named [name removed] who told me I had something that I really needed to see. I came in to the store and it was really high pressure situation. I talked to [name removed] and a sales manager named [name removed]. I didn't really like the trucks that [name removed] told me "I had to see" but I did like some of the other ones on the lot. I told them that I still wanted to look at some more dealerships in the area. I got a call the next day from [name removed] to set up an appointment to come again on Saturday. I decided I wanted a 4-door F-150 and I took the time to research prices of used ones from 2009-2011. After looking at CarMax and [name removed] , I learned that a 2009-2010 F-150 XLT usually range from $23-25K. CarMax actually had some 4 door XLTs for around $21-22K without all the bells and whistles. I scheduled an appointment at [name removed] at 9:30am on Saturday and one for Rusty Eck at 11:00am. I got held up at [name removed] but while I was there, [name removed] at Rusty Eck called to confirm that I was still coming. Side note: [name removed] had a great selection, but I really wanted to see if Rusty Eck could get me the color I wanted. I got there around 12:00pm and after briefly running into [name removed] and [name removed] , I was sent off with a guy name Steve. I was already pre-approved from Bank of America for a great rate that even the credit unions in town couldn't beat so I did not need financing. Here's where things get a bit interesting. I go out in the lot with Steve and say I'm looking for a black or silver 2009 - 2010 F-150 XLT. He finds a really nice silver one and I asked if we could test drive it. He says we could and he pulls it up to a parking spot next to the building. After sitting in the showroom for a few minutes, We get into a new Focus or something like that, and Steve takes me out into their lot behind the dealership and shows me a different silver 2010 F-150. This one wasn't as nice as the first one that I requested to test drive. He asked me if I liked the not so nice one and I said it was alright. We drive back to the showroom and Steve tells me I need to fill out a Ford credit app. I told him that I don't need credit and that I'm not filling out the form. Steve told me that I could fill out the app and if I wanted to use my own financing, I could tear up the contract. Again I respectfully declined. I wait again for 10 minutes. [name removed] comes back and Steve tells him that I liked the not so nice one behind the building and that we should look at numbers. I had to actually interject and tell [name removed] that I like the nicer one in the parking lot....that I never even got to test drive. Once I told them I wanted to see the numbers on the nicer silver XLT they all of a sudden I had to wait again. [name removed] comes back out with a sales manager with a short buzzcut and tells me that I need to help him help me and that I needed to fill out the credit app. Again I decline. The buzzcut sales manager tells me that that's the way he does business and that he wouldn't come to my job and tell me how to do it. Again I say, you can't beat the rate I have with BOA, CarMax tried and couldn't. He tells me that just because BoA promised me a rate on the loan that I was already approved for that it's not guaranteed that they would give me that rate. I told him that that rate was guaranteed and I even called to verify that with BoA again over the phone. I even had a BoA rep's name, number, and extension on my printed out approval letter if he wanted to talk to him. He tells me how he's worked with [name removed] for 7 years...this, that, and the other and he has all this experience and other things that have nothing to do with getting a price for the silver XLT I wanted. I again decline the credit app The buzzcut sales manger left and I waited for 10 more minutes. During this time, a complete stranger asks me if I was getting the XLT. He tells me that his son just bought a 2010 XLT across the street at Eddie's Toyota loaded for $21,000. He tells me how they cut good deals and that even though he was at Rusty Eck that day with another family member, he's never bought from them because their prices are ridiculous. This is where it gets both sad and shocking. I have the print outs from [name removed] and CarMax that both have 2010 XLTs for no more than $25K. The buzzcut sales manager comes back out and tells me that the retail of the 2010 XLT is $36,000. He then scratches it out and writes down $33,000 and tells me that this is the price of the 2010 XLT. I find that odd because the brand new 2013 XLT are listed on [name removed] 's website at $31,000. So basically, he tried to tell me that a 3 year old XLT cost more than a brand new one. He then mumbles something and writes down $28,000. At this point, I really can't figure out why I'm even talking to this guy because he just kinda jumped in with [name removed] at the last minute. He then tells me to write down a price of what I would be willing to offer for the silver XLT....that I never got to test drive. Since all of the other 2010 XLTs I saw were $23-25K I offered $22K including taxes and fees. He scoffed rolled up the paper and shoved it in the whole in the middle of the table and mumbled something about my offer being insulting and shook my hand. He didn't try to counter or offer to look at another vehicle or anything. Because I wouldn't fill out his credit app and let him gouge me for $10K over what the car was worth....I was being insulting........even though my offer was a couple of thousand under the average value and his was almost $10K over. I never got a chance to test drive the silver XLT I was interested in and never got a counter offer. The least they could've said was that they couldn't make a deal at that time but keep my number on file if anything comes in later....they didn't even do that. If you go in with your own financing and try to negotiate the price of the car, they want NOTHING to do with you. Their service is horrible, they don't want to sell you a car, they want to sell you financing by any means necessary.

Because I would not fill out their credit application, they really just wanted to get rid of me by quoting me a completely wrong price for a used car. I just want people to know (Rusty Eck included) that the way they do business is unethical.

We had a very nice salesman to bad he works for this company, I bought a car from them first they said zero down it went up to 2000 I said No way, they went down to 1500. They showed me 2 cars because they said my credit was bad. I looked at the car it had a little damage on the hood which they said would be fixed like new. It took them 1 month to fix always giving excuses why it wasn't ready.They said they would put new tires on, they put tires on used all different. They said it was ready still had damages I was stupid to believe they would do everything they promised. When I tried to complain the manager said all our cars have been in accidents, when he walked away he told the salesman what the hell do they want. I already signed contract or I would have left with no car, I asked for my down payment back the manager started to act mad and said YOU SIGNED CONTRACT. The car runs good still with same damage which they won't fix. Nice when trying to sell a car after the sell all rude don't return calls. A bad car company

Long story short I should have read all paperwork when I purchased my car. I did not until I got home. I asked for a refund on extras they sold me. Told if I bought them I would get a lower interest rate. Interest rate is not tied to extras. So it has been 12 weeks and I should have had my money two weeks ago by the latest. When I have called and left messages the finance dept over the past weeks has only returned my calls once. I have called five times since August through November. I am sure if it was to sell a car they would have no problem calling back but since they owe me nearly 8,000 they don't care to call me. You would think that they would follow up with their customers if they would like business in the future. Of course with the inital misleading sales tactic by the finance dept I won't do business again. I do take part blame for not reading all the paperwork at the time of purchase but by the time I got to the paperwork I had been there nearly 6 hours. With other dealers it hasnt taken that long to buy a car. I am disappointed with their customer service.

My husband and son were looking for a car based on an internet call I had with salesteam. They didn't have what they told me they had in that price range. The next Monday the same salesman called me and told me they had a Camry for the price we wanted,and he quoted the price to me. I asked again on the price. He said yes. I had my husband call back and the salesman told him the same. We went to check it out. My son took it for a test drive then when we wanted to talk price he came back with a price two times what I was quoted. We will never deal with them again.

Overall reviews for Rusty Eck Ford was great! I found a used car for a reasonable price. My sales lady is Bridget Eby and she was very helpful in showing me different cars. We test drive about 4 cars and i finally found one that i really liked that is in my price range. The customer services i get there was great! the transaction went really smooth without any problem. Thanks Rusty Eck for a great experience!

I love cars and trucks and purchase vehicles every year or two...I am an experienced car buyer. I went today to look at a vehicle featured on their website as a Special sale. I printed the ad, took it with me to the dealership and handed it to a sales person when I arrived stating I was interested in the vehicle. I test drove it, liked it and said I was interested. This is where the slimey sales practices start. The salesman went into the sales office area that over looks the sales floor and returned with a "4 Square" deal sheet with numbers dramatically higher then the ad. I was so disgusted I left.