Perrys Vauxhall, Canterbury, Kent

I went into this dealership on Saturday 4th of August 2021 with the hope of test driving the Mokka-e and hopefully part exchange my Mercedes. Instead the salesman sat me down and wanted to size my pocket to see if I could afford the car first to my surprise. He took my drivers license and went to speak to his manager, came back and told me since I could not afford the said deposit, there is no point to waste my time and get me committed to buying the car. Literally telling me that I can't test drive the car. It is the worst statement I have ever heard from a salesman. I have been to Barrett Jaguar that sell a much higher and expensive spec than Perry Vauxhall, I was allowed to test drive their cars without this type of scrutiny which actually made me buy a cat from them.

Vauxhall, if you are wondering why your cars are not selling, it is because of the poor customer service being offered by your approved dealers such as Perry Vauxhall in Canterbury (sturry). I wouldn't recommend anyone that I know to patronise them.

Had my vauxhall astra for 9 months. Been back 5 times and still needs to go back. The technicians haven't a clue how to repair their own cars. Get fobbed off every time. The service manager is very abrupt. Just tells you it will be fixed. Never given any paperwork. Had a new starter motor put in that wasn't the problem. They had the car for 2 weeks whilst the starter motor was delivered from Germany. Surely they should have a part like this for a very popular model in the uk. I now absolutely hate vauxhall. Never buying a vauxhall again. Scheming nightmares the lot of them. Once they have your cash it's f you.

Waiting an 1 hour for an mot retest what a joke!! And the way I have heard them speak to other customers, will never come here again

we have brought 2 cars from perrys in canterbury - sales men lovely until they get the sale, then the 1st car went wrong within 3 months, had to fight to get my repair done for nothing, and since the purchase both cars have been awful. I would never touch another vauxhall (you get what you pay for as they say) and I would not touch perry's - customer service for the aftercare is dismal -

Wish I had read these reviews before going to Perry's last Saturday. My daughter and I knew we wanted to purchase a new Vauxhall Corsa and had already approached another dealership for a price and trade-in for her old car. Initially greeted by a very helpful motability salesman who took us for a test drive and discussed all our options etc. We were both very happy to deal with him but he needed to refer us to his manager for the financial arrangements including the trade in value of our car. When introduced to the manager I explained that we had already received a quote from another dealership and hoped he could improve on that offer. He became very unfriendly and explained that he would not enter into a Dutch Auction. I said we wanted the best deal around and that was why were comparing retailers. He was bullish in his attitude and said that the offer he made would be available for that day only and we would have to agree to it there and then. I explained that there was no way I was going to be forced into agreeing to a deal like that and certainly not without speaking to my husband first. Could he give me a price or not? He replied that he would be very surprised if his offer was not better than the other garage but still refused to give us a price. At that point we left the showroom waiting for them to contact us next. They did 9 days later and just enquired to see if we still wanted to buy the car!!!

we bought a car last march from Perrys, My parents viewed the car and were told that the car would be totally valeted and processed to the Network Q standard as it had just arrived. One of the main things i was looking for was that the car had been a non smoking car as i have children with ashma. I drove 3 and ahalf hours to go and pick the car up, i was taken straight to the office to sign and pay for the car which was fine as i had known people who had bought from Network Q. When i was taken to the car the drivers side window was down i got in and drove off, wound the window up to fined a massive scratch across it, it was then that the very strong smell of smoke hit me and the car was pulling to the left. i pulled over and had a look around and thats when i found that the car was really dirty, and that the air contioning unit behind the gears was broken and when i touched it it fell off. I Contacted Perrys immediatly, who where very rude, unhelpful and pretty much said tuff we had your money get on with it!! after a fight. the Vauxhall garage near to where i live agreed to mend some of the faults. We wrote to Network Q and Perrys enclosing photos in April 2009 and we are still waiting for a reply! All i can say is NEVER BUY A CAR FROM PERRYS.

Wish I had seen the other comments before my wife and I purchased our car's there last year.

Anyway, on with the rant/review.

Customer service, poor. As soon as they have your money, they're not interested. We bought two second hand cars last year (around £12k for both )On taking the cars home we found

No spare set of keys (for either car, according to the 'Network Q Guarantee' they should have been included)

Empty crisp packets in my car

Manuals for a completely different car (confirmed by the fact the reg. number on the manuals was for another car that I had noticed on the forecourt)

Both cars were pretty much out of petrol (we had been informed days before we picked them up, that they would have about qtr of a tank in)

When this was raised with Customer service, they didn't really want to know.

Then, my wife's car developed a strange intermittent squealing noise (we had noticed this when viewing, but had been told it was the fan belt and would be sorted) It waas not, and up until today (9mths later) had not been.

Despite numerous letters, phone calls we just got fobbed off time after time.

Perry's Canterbury are shockingly bad. As a Network Q branded dealership they shed a really bad light on the whole Network Q Franchise

If you find yourself looking at Cars in Perry's Canterbury, can I suggest you don't. If you really must use Perry's, try the one Dover.

The past year has been an experience that I do not want to go through again, and would not wish on anyone else.

Very poor customer service ,The manager (Richard) is a rude and obnoxious person who does not help his staff when they need it.In my case my wife was almost assaulted by him while he was throwing his arms around in an attempt to make her leave the showroom .Use any dealer bar them as all others i have dealt with have exceeded my expectations ,Perry's failed miserabley

I am writing with regards to the extremely poor and deplorable level of Customer Service received by Canterbury Perry's.

I and my family first visited the Vauxhall dealership in Canterbury on the 17th of April 2005 with the intention of viewing to buy a Vauxhall Meriva.

We were promptly introduced to someone in new car sales, who helped us in making the right choice for our needs and budget.

He provided us with a quote for our Part Exchange and the cost of the new vehicle (Vauxhall Meriva) which I asked for in writing.

Unfortunately this is where all the problems started:

We were met with reluctance and demands to hand over the quote back, and being advised that we were not allowed to keep it. It seems that they neglected the fact that dealers are required by law to provide a written quote on request.

The quote was for a brand new, not previously registered, Vauxhall Meriva 1.4 16V 5dr Life A/C.

Instead as we were leaving the premises we were approached and stopped, and a lengthy negotiation took place over the eligibility to keep such documentation.

In addition when preparing the quote we specifically asked the interest rate charged on the vehicle. In this instance we were told that they were not able to provide us with any interest rate details because the quote was computer generated. It was then explained to expect it to be around 10% flat rate. However as you may be aware according to the FSA regulations the Interest Rate, by law, should always be clearly displayed or explained.

On Tuesday I received a phone call from someone as a follow up to my visit to the showroom. I informed him that I had found a more competitive price for the Meriva, however at the end we did manage to come to a new agreement which offered me a better deal, and decided to put a £500.00 deposit for the vehicle over the telephone, with the understanding that I would pay the balance by Debit Card. I must clarify that at this point I had not seen the vehicle yet.

On Thursday I was contacted by the original salesman to inform me of my vehicle registration number which I required in order to obtain my free 7 days insurance. At the same time we agreed on a collection time for Saturday the 22nd of April 2006.

On the collection day, we arrived at Perry's dealership to complete the transaction and collect our new car.

The first polemic was that whilst I had previously stated that my Part Exchanged vehicle had 2 keys, on gathering all my documentation the previous evening, I could not locate my spare key. I did not find this to be a problem because:

a) the quote and agreement for my Part Exchange had already been signed by both parties and was NOT on conditions that both keys were present;

b) having requested several quotes for my vehicle as research purposes, I am well aware that the presence of only one key does not reflect on the price offered for the vehicle and in addition to that, most second car buyers, especially if a vehicle is 3 years old or older, do not expect 2 keys and are not put off if a key is missing.

However this issue was not of concern to me as I had the key, which in the meantime I have been able to locate, but not in that precise time and moment.

When discussing this issue with our second contact, I found him to be most intimidating as he was talking very loud, in fact from his standing position to our sitting position it really felt like he was shouting down on us; so much that I felt most embarrassed by the attention drawn to ourselves from other members of staff and another couple sitting in a nearby desk, that were all looking on in astonishment and amazement.

He demanded that we paid immediately £99.00 for the cost of a replacement key, with a threat to withhold our new Meriva spare key if we did not. He stated that he would post our Meriva key to our residential address as soon as he'd received my Part Exchange vehicle key. I found this threat and whole treatment to be most puerile and offensive in view of my good intentions and the fact that we had just spent almost £10000.00 on a new car.

By this time we were very much feeling let down and improperly treated in the whole situation that instead of feeling excited and looking forward to owing the car, I felt really dissatisfied by the series of negative events that had taken place.

As well as paying in full the remaining balance due on the vehicle (in the region of £63XX.00, I purchased new floor mats, who our first salesman kindly fitted, and we were finally shown to our New Meriva for the very first time.

On finally inspecting the vehicle we were surprised to find that there was a deep scratch, just above the driver side door handle. As we were sold the car as new we found this to be most concerning.

We asked for advice on how they could help solve this issue as we were quite happy to solve this and keep the vehicle, which we had already paid for. The second salesman was again called in to discuss this issue and again he was confrontational, could not refrain from displaying signs of ill temper, loud and aggressive communication skills, often interrupting me and not allowing me to finish my sentences.

He stated that they were willing to re-spray only a section of the door which I was not willing to accept on the basis that:

a) The vehicle had been sold to me as new which in fact had a fault (which they failed to pick up or disclose in the pre-delivery check); this is classified as misleading and false advertisement.

b) I did not want a vehicle that although was new, had already been subject to repair;

c) It would have been visible to a trained eye and therefore de-valued the vehicle immediately, and aroused suspicion;

However as I had full intention to keep the vehicle, irrespective of the direful treatment received, we asked if we had any other alternatives or as a last resort if it was possible to replace the door.

This request was dismissed and he suggested, to our astonishment, that we should get a refund.

This we did immediately as this final incident and poor attitude was the last straw, and it was also apparent to us that he was willing to cut his nose to spite his face.

He carried on explaining that although he "appreciated" our feeling of disgruntlement, in his words "there are always 2 people out of 100 that are not happy and we can live with that, I could understand if when you leave today, you will never set foot here again " this gives me no alternative but to assume that he categorized me in the 2% of customers and that our best interest, in terms of Customer Service, was never at his heart.

In comparison we have to add, that we found the first salesman to be most helpful, empathetic, willing to help at all times and converse rather than discuss issues.

I would like to clarify that this letter is meant as feedback and information purposes only. I do not expect or require any acknowledgement, compensation or apology. This would be, in our view, too little too late and of no use as I no longer intend to purchase a Vauxhall vehicle for the foreseeable future.