Marshall Milton Keynes Renault

I purchased a car fom the Marshall Renault dealer in Milton Keynes in Febuary. I was told delivery would be 8 weeks, after 14.5 weeks I was a little frustrated.

No one called me about updates...not once. I called late May chasing it and they said that my car had already arrived (but no one told me!). I was asked to collect the car on a Wednesday and when I got their they asked if I had seen the email? I said no and they went on to explain that they had been bought and sold to another dealership and my cars registration was deleted so I could not drive it!

The dealership went as far as to tell Renault customer services that they had called me to tell me my car was not ready...I can gaurantee that they did not call me on my mobile number and the only other number I gave was a work number which I would answer! I DID call them 2 days before and they confirmed everything should be fine for Wednesday!

2 days later they handed the card over now registered...the saleman confirmed in a conversation that I would need to Google information about the alarm as he did not no how it worked. It turns out that it doesn't have an alarm! And that meant I had been left driving around with invalid insurance...no really...I checked it with the insurance company who were shocked that I was given the wrong information.

When I asked about the car being mis-sold Renault customer service mananger confirmed that yes it had been, but there was nothing they or the dealer would do about it!

I did get an apology though.

I also mentioned that during the sale the salesman said the the 'R-link' system was an app system for downloading the weather...so I said I didn't need it. He did not mention that it did a lot more...turns out I did need it but it's factory fitted so now I cannot have it on my £24,000 car!

When I purchased the car I did explain that this was my first time buying a car myself and I would need them to go through everything. I have had bad information all the way along and had to chase them at every step...one of the Renault guarantees is that they will keep you updated with all delivery information...not once did I get a call without prompting them for the information...terrible service and lazy!

All in all...I was really excited about the car...but the attitude of Renault and the dealer really let me down. £24,000 I won't be spending with them again!