Ford of Kirkland Kirkland, WA

I had my vehicle in at my local independant shop. My "Service Engine Soon" light was on and they said it needed an EGR valve.

I paid $398.00 for the diagram and repair and the light came on again. My freind told me to try Ford of Kirkland. I called and they got me right in within the hour. They seemed to know just where to look and found that the egr "code" was caused by another part that was broken. They replaced my dfp sensor and my vehicle worked flawlessly. I was headed back home in about an hour after having a nice lunch across the street. My bill was way less than the previous shop's bill.

In May of 2008, I regrettably purchased a 2008 Ford Edge from Ford of Kirkland. The choice of vehicle is not the regretted issue, the dealership is. We were talked into buying what is called the Northwest Protection Package for $795. (Certainly, we should have known better). This package was stated to include a protective coating for the exterior paint, interior leather and fabric protection. We had this package applied to the car a couple weeks after the purchase. My husband was appalled with the terrible job they had done. The car had not been buffed out and appeared as though someone had walked out in the middle of the job. In addition, there were a row of scratches that were on the car that were NOT on the car when it was brought in. When these two issues were brought to their attention, the head person with the contracted in Detailing company agreed that it was a poor job. It was promised that the scratches would be taken care of when I brought the car back in. The total work done in this package was completed in a matter of a couple of hours and was worth a small fraction of what we paid. I received a comment card from Ford regarding the Northwest Package which I gave the lowest possible rating. (I never heard back from anyone on this.) Later I find out from a member of staff that I was not suppose to have been sold the Northwest Package with its 'questionable undercoating and that the person who sold me that car had been let go.There still remained the issue of the scratches that happened to the car while receiving this NW package treatment. I was told by the person I spoke to, that Ford of Kirkland was going to make things right by having my car re-detailed and every attempt would be made to buff out the scratches. I was told that they would have the car for the day and set me up with a free rental. When I brought the car in for this promise, the fix was demoted to a car wash when relayed to the detail worker and I wouldn't need a rental car. I insisted that the promise of the detail be followed through along with the rental so I could return to work. Oddly enough, they sent me home with a car that had been sold and when I returned to work, I was called to bring the rental car back as the buyer was at the dealership to pick up their car!The caveat of this whole debacle was the financing. On the recommendation of Ford of Kirkland, I set up the purchase of the car with their finance program AmeriCredit. I was guaranteed no hidden fees, early pay off or otherwise, if I were to pay the loan off prior to the first payment due date. The full amount of the loan was paid the day I received the payoff address; two weeks prior to the first payment date. Within a month, I received another bill for $400 from AmeriCredit as set up fee for the loan. I contacted Ford of Kirkland to dispute this as I was promised no fees of any kind would incur with early payoff. (If you have any experience with AmeriCredit, you are aware of there daily harassment hence I had no other option but to pay the $408.) The person I spoke to played me for a fool as he mislead me for several months that the dealership would take care of this matter and reimburse me for this bogus fee.After nearly twenty fake promises that this matter was being taken care of, The person I spoke to left a phone message stating that Ford of Kirkland had changed their minds and would not be honoring their promise.

Ford of Kirkland provides an outstanding example of what a good dealership should be. I have credit issues, and the entire staff went out of their way to help me. I thought I'd be going in feeling like an outcast, but the team, rather than making me feel like a social outcast, made me feel welcome and valued.

My buying experience was outstanding; rather than spending the entire day at the dealership as I expected, I was in and out within just a few hours, driving a new car at an incredible interest rate.

I am a customer for life.