Fish Brother Peugeot, Swindon

My customer service experience was awful. The vehicle was ordered incorrectly by the dealership and later parts that were agreed in the sale were not provided. After the van has been sold to me the dealership no longer wanted to take my calls emails or texts. This is the worst customer experience I have ever had. After complaining to the VW UK customer services they too could not get a response from the dealership. I can only talk about my experience and say that the combined lack of knowledge and desire once the vehicle is sold to provide any customer service whatsoever means you should avoid this dealership at all costs. For me this dealership is about selling units and taking money and does not value customer service or at the business. Spend your hard earned money better elsewhere.

April 2017 I had a problem with my Peugeot 407 diesel turbo. I had no turbo power. My husband spotted the problem and this was because of broken breather pipe. We went to Fish Brothers service in Swindon, explained what happened and because we were not sure how the part is called we asked guy from service from service have

a look. He confirmed, it was breather pipe. We ordered the part and booked an appointment to replace it for Saturday. All detail has been taken from me at this point. We brought the car to leave it with service on THURSDAY as we thought we might be not able to do it on friday on saturday morning. All details including my phone number and the problem details has been given to them AGAIN. We left the car keys at reception and went. By Saturday evening - no contact was made by service. I rang them on Tuesday morning ( monday was Bank Holiday) car was not fixed yet, they couldn't find my keys and started asking what was the problem with my car.They were taking all my details AGAIN. I was told, that they didn't called me because have not had my number and car was not fixed because didn't know what was the problem.???? No comments

unfriendly, had to wait ages,(2hours)nothing good to say

I used Fish brother Renault a few years ago for an MOT as this was advertised at a very resonable price. The MOT itself was reasonable but my MOT in total came to over £100 and all I needed was one bulb replacing and one window wiper replacing, absolutely shocked.

I recently bought a Pergeuot from Fish Brothers and this had an extended warranty. Seemed like a great deal.....until something went wrong with the car within a couple of months of buying it and I actually had to use the warranty. They were very quick to diagnose the problem with the car (this is not covered under warranty) but I have been waiting almost 3 months now for the repairs to take place as "they are waiting on the warranty company to approve this". Every time I call them I'm promised a call back and this never happens. I have been chasing them for 3 months and in the meantime my car is consumming fuel at a much higher level due to the problem with it. The service is awful!

I had been looking for a new car for a while and had visited every dealership in Swindon (there are a lot!) as i wasn't too sure which make i wanted.

Peugeot Swindon was a breath of fresh air, no pushy sales talk and keen to show me around the car.

Very competitive on price for what was included so was happy there.

A gentleman was particularly good so maybe ask for him?

I had a few issues (some my own fault with not knowing how the car worked) and i popped in, nothing was any trouble despite some of my questions being a little dumb!

All round a great experience and i would highly recommend.