Evans Halshaw, Hemel Hempstead, Hertfordshire

Today, after struggling to even find somewhere to park so I could hopefully purchase a Corsa, I was completely ignored whilst outside looking at cars and even when I went inside the showroom. Despite there being two members of staff sitting at the Service desks, they absolutely refused to make eye contact with me or ask if I needed any help. How on earth does Evans Halshaw sell cars???? Here I was, a cash buyer, eager to find out more about the Corsa and you failed spectacularly! Thought it might be because I was a lone female of a certain age, but really I have come to the conclusion that it was pure ignorance. Manager of Evans Halshaw - you wont be in a job for very long if you don't sort out your staff!

Visited with full intention to purchase a new Corsa. After 15 mins eventually driving around a packed car park & forecourt we found a free parking space. Had a walk around forecourt no sales person came near us. Went inside and were completely ignored for over 10mins. Had another walk around and went back inside. Once again completely ignored. Decided to leave and were blocked in by a staff member. There is completely inadequate parking, customers are forced to double park wherever possible, as are delivery drivers etc. Do not waste your time on this place.

Bought a car here recently, very poor customer service, no attention to detail. Was not informed of road tax cost, also purchased service plan, was told could cancel at any time, upon cancelling was told I had to pay a £30 charge. Even when I did get the car serviced, customer service was very poor, no explanation of work done, no follow up, nothing. AVOID

I contacted head office to express an interest in a Vauxhall Corsa. The very next day the price of the vehicle was subsequently increased!!! After a period of about ten days, the price reverted back again, so I booked a test drive. for a few days in advance, for a specific time. I phoned a couple of days before, to check the car was still available as I explained I would be making a very long trip to view the car, a round trip of some 160 plus miles. I drove over 50 miles in very heavy traffic on the M25, and phoned to say I would be about half an hour late, only to then be told the had previously been sold! I contacted the company and got no reply what so ever. I hen phoned the manager who couldn't give a damn that a day off of work had been lost plus all my expenses and trouble!! He even tied to say the car ha been reduced in price rathe than as I was increased!!!

High pressure salesman managed to flog me a car but it had a scratch which I asked to be rectified. He said they'd see what they could do but when I went to pick it up it was still there, got into an argument about what he'd actually agreed to do! Tried to get me to pay in full I said no obviously only once car was in a saleable condition which it should be before it goes on the forecourt tbh. I started to have doubts so asked for a warranty but they wouldn't give me anything even wanted £20 for some fuel to get the tax on it! I decided that the service wasn't satisfactory & rang to cancel the manager came on the phone started moaning about not making a profit out of me, unbelievable!! Go elsewhere plenty of better dealers around I ended up getting one from Bedmond Motors no pressure let me test drive on my own & better cars + warranty!

My car developed strange fault, sometimes cutting off turbo when accelerating. When I turn the engine off and on again, all is fine.

Rang Vauxhall to get a quote on ECU software update but they won't give it to me, they say they need to inspect and diagnose the car. So they booked me for inspection. When I dropped off the car, straight away I was informed that diagnostics will cost £72, I agreed because I wanted to know what is going on with the car. 6 hrs later I get a call saying my turbo is gone and it would cost over £900 for new one. I am not a car mechanic but if turbo is gone, it is gone and you have no power at all. Explaining that turbo is fine, it just gets cut off by sensor or some kinda electronic fault from time to time, they had no other answer for me because they clearly had no idea, they just made it up to get money off me. When I collected the car, there was nothing to pay apparently so they haven't even done computer diagnostics to see engines faults recorded. Total waste of time, avoid.

Car serviced at hemel Evans halshaw . Was rung and told hurriedly that breather pipe had split and they would go ahead and fix for £60. I said no I can easily do that myself! Next day opened boot and checked breather pipe- nothing wrong with it! No smells in car either !! Even drove to motor factors who confirmed breather pipe ok!!! Blatant attempt to deceive exposed !!!!!!

After ringing the service reception you never get a reply, and they never ring you back,I have used borhamwood, garage who are as bad , My advice leave them alone.

I bought a brand new car from them which I was due to pick up two weeks later with new plates. During this time I was asked on a number of separate occasions to bring in different documents, rather than all in one trip which was a pain. On arrival to collect the car I was given some rubbish tale by the sales manager about not having the right paperwork and therefore the car couldn't be collected but would be ready the following day. I went outside to look at the car and it completely filthy, covered in bird mess and also had a small dent in the side of the car. After arguing with the manager he admitted they forgot to get it ready and this was why i din't have the car. It was eventually sent away for repair. After a week on un-answered phone calls, messages not being returned and a number of visits in person I was told my car was ready for collection. I picked it up, drove it home and noticed another dent in the car! I sent it straight back for repair and was promised this would only take two days. Three days later and again, I'm still waiting. I have now been waiting for over 2 weeks to get the car and despite endless phone calls, speaking to various people who work there the incident hasn't been resolved.

While the staff weren't ever rude, they appear to have no clue about how to deal with customers or how to sell a car! They seem to think that customers do not see through their rubbish and we can be treated as idiots. There is a lack of professionalism and customer service throughout the organisation and they don't seem at all bothered about what I have been through as a customer. I am annoyed at the rubbish I was expected to believe and the lack of professionalism and organisation from start to finish. It amazes me how an organisation that sell cars and deal with customers every day can be so bad at selling car and dealing with customers! This is the first time I have bought a car from a dealership and the experience has been awful. I would strongly advise people to avoid Evans Halshaw Hemel Hempstead.

Completely unreliable untrustworthy company - not unique to Hemel branch I'm afraid