Evans Halshaw, Cramlington, Northumberland

A great selection of new and used cars.The sales person i dealt with was in no way pushy.He gave me the information i needed in understandable terms,without jargon.The carwas ready on time for my collection and all paperwork had been completed.

Well done,would buy from them again.

Probably the worst service I have ever received on a dealer forecourt. I arrived with the funds lined up for a cash buy, a very specific set of priorities, a real enthusiasm to buy the car and no need for a trade-in. Yet the salesman couldn't even be bothered to find a tape measure so I could see if my dog's crate would fit. Even the ruler on his desk would have helped but he couldn't wait to get rid of me. I am truly insulted but also puzzled. What was it that made him walk away from potentially the easiest sale he had made all day? The fact that I am female? Or not young? Or driving a basic car (that will be handed over to a nephew as soon as its replacement arrives). Or a churlish belief that everyone is a tyre-kicker unless they beg to prove otherwise? Or just that he couldn't be a***d! Anyway, I am off to a nearby competitor to test drive a £9000 car later today. The appointment was fixed with a sales manager who bothered to ask my name and to find out what I was looking for. And if the car is as good as it sounds, it will be coming home this week.

On Sunday 1st July, I took my 10reg blue Ford Fusion by appointment to EH Cramlington for a valuation and inspection prior to selling. Unfortunately due to high workload on the computer calculating the valuations, it was not possible to obtain a valuation that day. The member of staff took my telephone number. 8 days later they have still not got back to me. On the Monday and Tuesday, I phoned numerous times asking for the lady who deals with these matters to contact me. As she was never available I had to leave messages which she has refused to answer. On the Wednesday I phoned early in the morning again no reply. SO I gave up , contacted WEbuyanycar.com and sold the car within 2 hours. Needless to say I am unlikely to go anywhere near EH again.

G Burgess

Went to Evans halshaw after seeing a car on there web site, looked it over test drive all good told them I would be paying cash only to be told the screen price isn't what you pay there's a £95 charge for them to check the ca has no outstanding credit or insurance write of ( basically a £23 hpi check) shouldn't this be included in the screen price ? I thought le them I was paying cash & they still told me I needed gap insurance !! I had to use there garage they just started taging on loads of extra charges some I HAD too take others I haggled I didn't want in the end I walked out I showed them I had the cash to do the deal today . Evans halshaw is a big nationwide company I expected professional service I was very wrong it could be so much better

Bought a car off these. There was a fault in the paintwork. Got the usual "well this is a used car" B'S. Then got offered a "special deal" on the servicing.....Problee the same price for a bentley.

Robbers, liars.

Steer well clear at all costs.

I went with my wife and bought a new car with the lifetime warrenity iv now had the car 4 years they told me i would be able to do a price match on any service and mot and parts for as long as i had my car it worked ok the first time they matched kwik fit i was ok with that now theyve said i cant do a price match again because ot not there policy anymore they said id have 2 get all the work done with them 2 keep the warrenity the prices are a rip off also before my last mot my car was in getting checked ova for bonnet they said theyll checked my brake pads for free and that there 65% worn but i still left them untill my mot was due 2 month later so when they done my mot

What a suprise i got when it passed and that the brake pads were only 30% worn my advice is any1 whos thinking of going to evan halshaw cramlington please dont u cant trust the manager and hes the 1 running it theres plenty more garages because this will not care about u after you have signed on the dotted line FACT

After viewing a car at a good price £5200 test driving it and liking it i returned 2 days later to put a deposit down only to find they had raised the price to £6200 and refused to sell it at the £5200 original price, saying the price of them in the market had gone up, gone up £1000 in two days my arse.

Stay Away They Will Rip You OFF !!!

Having been in sales and sales management for over 11 years I can honestly and professionally advice you to stay well clear. Last weekend me and the wife had decided that we were going to buy a nearly new car having visited and had a great experience at another Vauxhall dealer in Ashington I saw a cracking deal on the there website and decided to visit them, braving 6" of snow in the process. When I entered the showroom the salesman made no eye contact with me or the wife, his general body language suggested that he did not want to be there never the less I continued to tell him which car I was interested in and what my budget was. At this point I was expecting to be shown the car and have the sales person attempt to build a relationship with me, instead he and the sales manager went to value my car when they returned they put a package on the screen including around 6 other add on's such as GAP insurance, diamond bright paint protection and more, the price was well over the internet OTR price and to add insult to injury he valued my car £300 less than the people at Ashington had and continued to attempt to show me Auto traders website (a tool that I would not expect a dealer to use). This put the sale well over my budget so I continued to inform him what my budget was and that I could not go over it. At this point the sales manager shouted out from his office "no I cant do it". At this point i felt around 2 foot tall so walked out. I then visited Bristol Street Motors who were fantastic, the salesman showed me the cars I was looking for before talking through a deal and valuing my old car he give me £500 more than Evan Helshaw offered and did me a brand new 60 reg Astra for a lower price than Evan Helshaw offered on a second hand one. Please stay well clear of this dealer visit Bristol Street Motors or tunstain motors in Ashington they are leagues better

I have bought my last 2 cars from Evans Halshaw Cramlington, so when it came to my partner wanting a new car the 1st place we went to was Evans Halshaw. We have been having issues for the past 2 weeks with securing a new car with them, the 1st one failed prep after it was put on the website for sale, the next 4 cars we quite liked we had to chase the dealer to find out if they were available, by the time they got back to us the cars had sold. Finally on Saturday we found another car which was great, the finance had been approved and the car was taken off sale. Today we had 2 phone calls - 1 to say the car was in the workshop having the gearbox repaired and the finance papers would be there to sign within 1-2 days, the 2nd was to say unfortunately we typed the wrong occupation for you and now the finance has been declined. The worst of it is the car my partner did have was sold privately on Saturday afternoon as everything had been confirmed for the new car and guess what now my partner doesn't have a car and will not be getting a car. This is an absolute farce and has been handled with complete incompetence. These salesmen are complete idiots and the Sales Manager talks to women as though they are retards and could not possibly know anything about cars! Even though this was their error they are still denying having any envolement in the incorrect details being processed. I won't be be going back to this garage for any future cars and would advise anyone wanting to get a car to avoid this dealer like the plague, they are an absolute joke!