Bridgegate Derby, Derbyshire
Customer Service
Value For Money
Bridgegate Derby, Derbyshire
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User Reviews
Customer Service
Value For Money
I Used Bridgegate Derby, Derbyshire For Servicing
I used Bridgegate Derby, Derbyshire for servicing when i owned a succession of E36 bmw's up until a couple of years ago. (they may have changed names now)
Even though I had purchased my 5 year old 2nd hand BMW elsewhere, I was treated the same as a customer who had bought a new 7 series. The car was always valeted and ready on time. The price I was quoted was the price I paid, they phoned me to check before fitting extra parts during the service, they phoned me afterwards to ask if I was happy. Sent me reminder letters for my MOT and servicing due dates etc.. Absolutely top class and the best dealer I have ever dealt with. Only wish I could buy a new car from them!
Good news! Although Bridgegate Derby has become part of the Stratstone Group, the same good positive approach to customer care has continued. Pro-active calls to book the MOT, courtesy cars available, Competitive pricing for servicing costs on older cars with discounted MOT prices when combined with servicing. RECOMMENDED.
It would seem Stratstone have raisded their game and quality of service levels are back to the Bridgegate standards. They now undercut local specialists with reduced servicing costs for older cars. I had warranty work required on my 5 year old 3 series coupe, all of which was performed without quibble. Courtesy cars always available whenever I have used them. Recommended.
Well since my review Bridgegate is no more in Derby. The site has been taken over by\sold to the Stratstone group. Customer care, pricing and quality of work have all suffered. I now use an independant specialist.
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