Appalling customer service

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Guest's review of Bacons Motorcycles - www.baconsmotorcycles.co.uk

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“Appalling customer service”

written by on 16/08/2012

I've been waiting for a week now to have my bike returned to me, it went in for a simple service and M.O.T but there were some issues and I agreed to let them fix them.
Customer service seems to have been forgotten, I am the one who has to contact them to see what stage the bike is at, they couldn't even be bothered to pick up the phone to tell me that the ( now three different deadlines ) could not be met.
If it wasn't for the fact that my M.O.T has now expired and I desperately need the work done, I would take my bike back and take it to another dealership who care!!
This is the last time I ever have any dealings with them!!

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Squiz's Comment

Written on: 08/01/2013

Sorry that you felt that you recieved a poor service, sometimes we do have to wait a while for parts and this can really make meeting deadlines difficult. If the supplier messes us around or the courier doesn't turn up unfortunately the deadline will change. We try to keep our customers informed as to what is going on but if we are very busy in the shop this can be difficult and more often then not we would only be calling to report that nothing more has happened and hence wasting your time which I'm sure would become quite annoying especially if you were at work. Hopefully you have now found a dealer that meets your expectations and in future you will book your bike in for MOT prior to it expiring to make it easier to meet any deadlines

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