Demon Tweeks. Item didn't fit, no refund & damaged my Car.

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Demon Tweeks - www.demon-tweeks.co.uk
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Wolfcub1963's review of Demon Tweeks - www.demon-tweeks.co.uk

“Demon Tweeks. Item didn't fit, no refund and damaged...”

★☆☆☆☆

written by Wolfcub1963 on 19/08/2017

I had been thinking of a new set of wheels for my restored Subaru Impreza which was now back to factory spec. I saw these blue wheels that were perfect for the job and were on sale at Demon Tweeksand I could just afford them. I enquirer about the 17 inch model and was told they were no longer available even though I had seen them elsewhere but was told they would look into getting some for my car. They emailed me and told me they could supply an 18 inch version to fit my car but this would mean fitting new tyres as well. I checked with them that the wheels would fit without alteration to my car and was told they would so I placed the order. After a week they wheels turned up, the Toyo tyres they had fitted looked to narrow for the wheel and the wheel rim protruded a full half in past the tyre. After a quick check it was decided that this was correct as they had spoken to the wheel supplier and checked the wheel and tyre combination was correct for my car. I fitted the wheels myself even though Demon Tweeks enclosed a leaflet to say whoever fitted the wheels was responsible for them and they were not liable in any case.Having changed tyres before I put them on the car spinning each one to check it didn't foul on anything. Back wheels were fine but the front wheels almost touched the brake calliper and only had a paper thin gap but didn't foul on the wheel. As the wheel and calliper are fixed in position they shouldn't touch and after all they told me they would fit the car. I lowered the car to the floor, tightened the bolts and backed my car off the drive. A loose paving slab moved as I backed off the drive and scratched the rim that stuck out past the tyre. This had never been a problem with the Prodrive wheels that were fitted before. Really annoyed now I tried to pull away from my home and was greeted by a horrible grinding noise. I stopped and check the car, the front wheels were now touching the brake calipers and had removed a lot of paint and metal off my shiny gold Brembo calipers. Obviously the weight of the car has highlighted some play in this suspension components and the wheels did not fit the car properly. I complained to Demon Tweeks and told them what had happened who just dismissed the fact that the wheels did not fit and had damaged my car. I complained and was told it was all my own fault and the wheels my get need spacers, a fact they forgot to mention when ordering. They kept dismissing the problem as being my own fault so I gave in and asked could they supply touch up paint for the wheels, certainly came the reply from customer service I will put you through to sales. Sales informed me that they didn't sell paint but I could get it from the suppliers and reluctantly gave me the telephone number. I tried Turriff Tyres who are the wheel suppliers and was told me they couldn't help as they got the wheels from another supplier.now I'm left with a damaged car and a damaged set of wheels that I can't fix and don't fit. Demon tweets refuse to give me any refund even for the undamaged wheels and I will have to take legal action to get any compensation for the damage and a set of unusable wheels. I'm £1000 pounds out of pocket with a further £500 to replace my Callipers with refurbished ones. Don't buy from here, you can get all these items from stores with a good reputation I have now bought the spacers they recommended but the wheels foul on the bodywork so I think it's back to a set of Prodrive wheels

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