Worse service ever!

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Brooklyns287's review of MCE Car & Motorcycle Insurance www.mceinsurance.com

★☆☆☆☆

“Worse service ever!”

Written on: 12/04/2019 by Brooklyns287 (1 review written)

I have been a customer of this company for several years, not had a problem - until I made a claim.
This year my policy cost tripled - because I work in 2 shops 3 miles apart I am required to have business cover for commuting for both my motorbikes.
So, I'm away at work. An old dear manages to reverse into my other bike - on a private car park outside my home. Knocks it over. Once insurance details are passed on, I contact MCE. Their IT crashes during the call. I'm promised a callback, doesn't happen. Contact them 3 times via their web mail service asking for the email address to send pics of the damage & other matters. No reply. In the meantime, the other parties company contact me asking if I want them to handle my claim. Am beginning to think this might be a better option - at least they could be bothered to get in touch with me!

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Joanna12345's Comment

Written on: 15/05/2019

In a non fault claim that would be normal practice and you would need extended use class 1 insurance as you have 2 workplaces.

This is the same in any insurance business.

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