Grove and Dean -
17.0% of users recommend this
  • Customer service

  • Value For Money

NATTYNATTY112's review of Grove and Dean -



written by NATTYNATTY112 on 15/12/2022

Took out car insurance recently and was asked to contact to check some of the information I provided. I called and went over the questions. When finished I asked how I would send documents such as NCB and was told by the agent anything they will need, I should receive an email or could be done through my online account once activated. I was checking emails related to sending supporting documents and online account activation for some time and the only emails I received from them were about how to make a claim in case of an accident and sign my credit agreement. The online always remained “Your policies are being processed.” And no way to upload any documents or no email contacts from them with the request via email as advised. Now I receive an email from them saying my insurance is being cancelled for Non-receipt of documents, Proof of garage! WHAT? This is horrible! and to give the wrong information, gets you stress and trouble! I would say stay away from this company even if you find them cheaper when comparing and save yourself a hassle like mine!! Very dodgy!!

Do NOT fall for the reply for bad comments pretending to be helpful. I still stand by my first review. If anything they made it even worse! wish I can give no stars cause they don't deserve one star! They will still find an excuse to cancel your insurance and take a big cancellation fee and if you want other payment refunds make sure you are prepared for being stressed and depressed for being ignored. this is the first time I regretted not reading reviews before signing up with this company and I would not advise it for an enemy. I wrote my review on Trustpilot and it was reported for being "fake" even though I provided the policy number and was removed until I had to send a letter and email correspondence with them and it took so many days to put the review back. I guess that was their aim to discourage and have the bad reviews off for those who won't bother to take the time to have the reviews put back. I wish there was no star option.

  • Customer service

  • Value For Money

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