useless - try a different provider

Click here if this is your business
Cycleguard www.cycleguard.co.uk
★★☆☆☆
1.9
From 13 reviews
23.0% of users recommend this

  • Customer service

  • Value For Money

Click here if this is your business

frankois's review of Cycleguard www.cycleguard.co.uk

“useless - try a different provider”

★☆☆☆☆

written by frankois on 07/07/2022

Useless - do not get this insurance. My bike was stolen from me whilst I was having dinner and had the bike by my side. Claim was rejected as their definition of theft has to involve some sort of violence and entry and exiting - basically a wording issue. Claim rejected immediately.
Made formal complaint and will go to Ombudsman. Guy I spoke to was extremely rude and patronising and was sounded as if he was questioning the bike had been stolen - saying things like I do not understand how that happened? Insurance cover that offers no cover.

  • Yes

    Have you made a claim?

  • Customer service

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account