Utterly useless.

2.7 / 5
44% of users recommend this
  • Customer service

  • Value For Money

MartyPG13's review of Carole Nash Motorcycle Insurance www.carolenash.com


“Utterly useless.”

Written on: 24/06/2021 by MartyPG13 (1 review written)

Utterly useless.

For two days now have I been trying to get an MTA sorted on my policy, simply for a change of bikes.

Everytime having to go through all the details again and again and again, only for it to be referred and then to come back with an additional £1000 on a policy that is less than half that (with full NCB and 20+ years licence, no accidents or convictions).

Now having to cancel the policy and restart as the online portal will quote £580 - however, no one is answering the phones and the online chat just gets cutoff abrubtly as if the customer service reps aren't interested in solving thier problems - not even offering to take my phone number and call me back to get things resolved.

Absolutely awful customer service trying to get this sorted and because of that I cannot in an any way recommend Carole Nash any more - what would they be like if I had to make a claim?

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