Superbike Factory Ltd Reviews - www.superbikefactory.co.uk

★★★★☆
4.0 / 5
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Superbike Factory Ltd - www.superbikefactory.co.uk

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Latest Reviews

★☆☆☆☆

“Absolute joke - do not buy.”

Written on: 16/07/2020 by G187 (1 review written)

Drag bikes up from a pond, push them straight out to unsuspecting customers. Complete lack of customer service regarding concerns about the bike I was there to collect. Just a shrug of the shoulders from the staff, probably in the knowledge that the next fool through the door will. Not quite the bargain they seem when you factor in they generally all are due a big service and zero warranty unless you pay. The one that was apparently “ready” for me would have needed sprockets, chain and… Read Full Review

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★☆☆☆☆

“Bad service ”

Written on: 23/06/2020 by Rodneytrott (1 review written)

Bought a KTM990 after a month waiting was told it needed parts which would be another 4weeks,so picked another bike that didn't need any parts.So now I have been waiting more than 2 months and no sign of my bike.Delivery dates not meet.Still waiting.Two months of messing around.Never again… Read Full Review

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★☆☆☆☆

“Company that takes your money motorcycles with hidden...”

Written on: 17/06/2020 by Goodmanct180 (1 review written)

Company that takes your money motorcycles with hidden damages sold with invoice without vat sold without warranty   be very careful reported they sell the motorcycle without paying it bmw k 1600 gt … Read Full Review

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★★★★★

“Hassle free motorcycle sale. ”

Written on: 03/06/2020 by Leonzx10r (1 review written)

So I don’t usually leave reviews but feel this company deserve one. Just yesterday I sold my bike to these guys. Very straight forward process, the collection/inspection driver was incredibly polite and professional. He carried out his inspection and was more then happy with bike, the price I was offered was not adjusted or any haggling of any kind. Full amount was payed into my account with in minutes. Also gave me a very good price slightly less than I could have made with a private sale… Read Full Review

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Was this review helpful? 1 1
★☆☆☆☆

“When looking for my new bike I didn't want to buy...”

Written on: 14/04/2020 by olityler (1 review written)

When looking for my new bike I didn't want to buy privately and risk getting something with multiple hidden issues so bit the bullet and paid roughly 25% over the value of the bike in the assumption the bike would be well checked over. How wrong I was. The bike was supposedly given an MOT before delivery but it's arrived with a warped brake disc and contaminated pads which should have caused it to fail. On top of this the seals on the hydraulic clutch were about to collapse. When I spoke to… Read Full Review

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★☆☆☆☆

“What a nightmere”

Written on: 02/06/2019 by Whisky81 (1 review written)

Superbike factory, oh dear what can I say other than what a complete shambles your company is. To cut a long story short they sold me a bike which had a replacement engine fitted which I discovered once the log book turned up which they said they knew nothing about and couldn't confirm when the engine was fitted or what mileage or service history the engine had, yes I should of checked myself that the engine number in log book matched the engine number on V5 before I bought the bike but i… Read Full Review

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Was this review helpful? 8 0
★☆☆☆☆

“Do not buy a bike from here”

Written on: 20/05/2019 by StanRamsden (1 review written)

I recently purchased an 08 Triumph Speed Triple from super bike factory, wanted one for years and it was advertised and looked in really good condition. After it was delivered I was over the moon (I named it Roxanne), though there was initially a problem with it occasionally sticking in 1st gear, not huge and suspected it might just need a new clutch cable or adjustment, the gear sticking got worse over the following days..... Then there were also issues with the bike never starting 1st time… Read Full Review

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Was this review helpful? 7 1
★☆☆☆☆

“Bad customer experience and been sold crackengine bike ”

Written on: 09/04/2019 by 29Driscoll (1 review written)

Very bad experience buying the bike from superbikefactory want me to prove the engine crack what was before they sold me make bike oil leak and they want me to get statment from garage that its actually on it before i bought it how can garage can gave you prove where they explan me thats on it for quiet longtime my advise if you buying bike from them make sure check under the fairing as they mention me when we sold you the bike we didnt checked under the fairings whats going on get the bike… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“No customer service ”

Written on: 19/03/2019 by CamrynCox376 (1 review written)

No Customers service. Quick to take money. They will fall over their selves when buying a bike but as soon as you own the bike customer service goes out the window. If you have a problem with your bike which I had then you will go from pillar to post everybody will say yeah I'll get someone to phone you back or email but yet no one does. So when you do get hold of customer complaints they will tell you they can promise the world and will not deliver nothing at all they do not answer emails they… Read Full Review

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Was this review helpful? 3 0
★★★★★

“brill team”

Written on: 20/02/2019 by chrisizy (1 review written)

bought my ktm rc8 from these lads great team always helpfull could not ask for more kept me informed every day on the work on my bike and i also got a great deal many thanks lads keep up the good work  … Read Full Review

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Was this review helpful? 0 4
★☆☆☆☆

“Stay clear”

Written on: 04/11/2018 by Stuarte12 (1 review written)

If you want to keep your sanity stay clear of these horrible ignorant people who treat like dog dirt under your shoe. Worst company I have ever dealt with tried to give me A years tax if I bought a bike from them after all the trouble I had I would rather catch the bus… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“Worst place to buy from”

Written on: 15/08/2018 by 1984Townsend (1 review written)

Bought a bike in full begging of july still havent got it its now 17th august got told they was waiting on parts turns out the bike was knackered so a month on with no communication unless i phoned and waited 15 minutes everyday to get through ive had to cancel and now ive got to wait 5 days for my money back id honestly advise you dont buy from here not worth the hassle… Read Full Review

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Was this review helpful? 6 0
★★★★★

“Sold Yamaha R1”

Written on: 21/04/2018 by Connort179 (1 review written)

Great service from SuperbIke Factory yesterday 20/4/18 Dealt with a guy on the phone very polite and helpful. Another man who came to pick my Bike up was also very professional and a pleasure to deal with. Will definitely be doing business again with these guys… Read Full Review

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Was this review helpful? 1 5
★☆☆☆☆

“Dreadful company”

Written on: 31/01/2018 by CaitlynBreen (1 review written)

I'd give them 0 stars if I could!!! I purchased a Keeway superlight from superbike factory back in sept 17. to start off everything seemed fine, apart from the fact they needed a £99 admin fee. as soon as I received the Bike I had problems. Firstly the right side mirror was missing, I contacted them straight away and had to send numerous e-mails to chase up and no response!Then just after a couple of weeks of use the brake lights started to play up , the chain was loose and still no… Read Full Review

Johnt12134's Comment

Written on: 24/02/2018

sounds exactly like cheap bikes r us from Milton Keynes, so helpful until they get your money...

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Was this review helpful? 7 0
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★★★★★

“fantastic service”

Written on: 29/08/2017 by Maliyah336 (1 review written)

I recently brought a Ducati 899 panagale from yourselfs, i got a great service and im very pleased with the bike, it was to far for us to travel to veiw the bike,and the deatails the staff gave me was very good, i will be back again for my next bike, many thanks… Read Full Review

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Was this review helpful? 0 3
★★★★★

“Great service”

Written on: 30/07/2017 by Katel302 (1 review written)

I bought my BMW R1200RT from them last July (2016) the first bike I wanted had a fault which they would not fix due to the cost (BMW parts are notoriously expensive) so they offered me a new bike for very little extra cost to me via the finance deal they offered. I live in Surrey and travelled up by train to pick the bike as I wanted to see it in the flesh first, it was better than described as the salesman had done a wall around the bike on the phone for me . When I arrived they were cleaning… Read Full Review

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Was this review helpful? 1 3
★★☆☆☆

“Never again !!”

Written on: 02/06/2017 by dv04sxt (1 review written)

Great customer service at the beginning once they'd had payment nothing ! went to pick up bike Sunday morning spent over 2 hours waiting to get sorted my bike was out back filthy dirty. Once sorted took them literally 10 min to clean and apparently motogp ceramic coat it which I paid over £100 for. extra warranty cost me 250 but can't make claim over 500 complete an utter cap . even the salesman was cleaning the bike with a tissue after the chap had it in to clean it !!! says it all really… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“£99 Admin”

Written on: 12/04/2017 by ntMcBride281 (1 review written)

Looking to buy a bike, found the one I was interested in, after talking to the salesman {didn't get is name] Found they put a £99 admin cost on top of price. I told him no the cost is a rip off and is costs are his costs. They need to get rid of the £99 admin we all know its wrong… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Poor company and seller ”

Written on: 18/02/2017 by LitzyParsons (1 review written)

Bought scooter from this company. Customer service absolute poor. was wating more than one hour. Nobody cares. They just sad " wait 10 minutes and we will sorted out documents" And after 40 min when i asked how long i have to wait. They sad that they don't know. It busy at the moment. 3 customers means it's realy busy.They aren't professionals. And they don't bowed about customers! … Read Full Review

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Was this review helpful? 2 0
★★★☆☆

“could have improved.”

Written on: 01/11/2016 by 358Bauer (1 review written)

purchsed a bike from these guys and got the impression they werent really interested in doing what they were there to do. had to keep chasing them to get answers as seldom got returned calls or had multiple calls over the same topic , they cant like each other much i get the impression they dont talk to each other. once completed the sale they noticed a defect on my bike (kudos for the honesty) that had to be rectified and they agreed to sort but a week later i called to be told i was in a que… Read Full Review

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