Superbike Factory Ltd Reviews - www.superbikefactory.co.uk

★★★★☆
3.9 / 5
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Superbike Factory Ltd - www.superbikefactory.co.uk

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Latest Reviews

★☆☆☆☆

“Beyond awful customer service”

Written on: 24/11/2021 by KevinRockhead (1 review written)

In January 2020 I bought a Truimph Bonneville from Superbike Factory. At the time of purchase the mot would expire within a couple of weeks. I was assured that when the bike was delivered, the mot would have been carried out. It wasn't. While having to deal with making funeral arrangements for my mother who had passed away I also had to try to arrange an emergency mot for the bike. Superbike Factory apologised, saying they had a new computer system and the bike had slipped through the cracks… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid ”

Written on: 28/09/2021 by Tonyjaffa768 (1 review written)

Bought a bike with only 200 miles on it. Must be ok right? Arrived with a dead battery and broken electronics. It's currently taken over two months and it's still not fixed despite buying the extended warranty. Safer to buy off eBay. They don't check their bikes and sell dangerous vehicles in unroadworthy condition. Avoid this place like the plague. Do a quick search for their name, you will see that they aggressively sell to then leave you dangling… Read Full Review

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★★★☆☆

“Avoid”

Written on: 03/09/2021 by Mrbess78 (1 review written)

Bought a bike from them with a faulty rear tyre, had a massive split across the tread, they said it must of happened after I got the bike, anyway spoke to the original owner an he said he sold them the bike like that an gave them a new tyre as a replacement, do you think I can get hold of the company, nope. Avoid… Read Full Review

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★☆☆☆☆

“Faulty Brakes”

Written on: 10/04/2021 by H.H.daly (1 review written)

I traded in my Victory Crossroads for a 1200 Triumph Speedmaster .Had it delivered.They hadn't even bothered to clean it. When I eventually took it out for a ride I thought the rear Brakes were not very responsive.Removed rear brake pads to find that one of the steel backing plate which holds the pads was actually bent quite badly which prevented the pads from being pushed on to the Discs.The Bike had not only been delivered not cleaned, but also unsafe, which means that they had not even… Read Full Review

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★☆☆☆☆

“Avoid, buy elsewhere”

Written on: 08/12/2020 by Z125 (1 review written)

Avoid this business and buy somewhere else. After seeing a 2019 Kawasaki Z125 bike advertised on Autotrader with 400 miles recorded, I made an enquiry and placed a Deposit of £500 plus an additional £99 Admin fee not listed anywhere on Autotrader advert. Later told Admin Fee details were stated on their website, still couldn`t find it. I was advised it was ready to collect but then told I couldn`t that day, all appointments had been taken, so arranged to collect the following day. I was… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“Absolute joke - do not buy.”

Written on: 16/07/2020 by G187 (1 review written)

Drag bikes up from a pond, push them straight out to unsuspecting customers. Complete lack of customer service regarding concerns about the bike I was there to collect. Just a shrug of the shoulders from the staff, probably in the knowledge that the next fool through the door will. Not quite the bargain they seem when you factor in they generally all are due a big service and zero warranty unless you pay. The one that was apparently “ready” for me would have needed sprockets, chain and… Read Full Review

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★☆☆☆☆

“Bad service ”

Written on: 23/06/2020 by Rodneytrott (1 review written)

Bought a KTM990 after a month waiting was told it needed parts which would be another 4weeks,so picked another bike that didn't need any parts.So now I have been waiting more than 2 months and no sign of my bike.Delivery dates not meet.Still waiting.Two months of messing around.Never again… Read Full Review

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★☆☆☆☆

“Company that takes your money motorcycles with hidden...”

Written on: 17/06/2020 by Goodmanct180 (1 review written)

Company that takes your money motorcycles with hidden damages sold with invoice without vat sold without warranty   be very careful reported they sell the motorcycle without paying it bmw k 1600 gt … Read Full Review

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★★★★★

“Hassle free motorcycle sale. ”

Written on: 03/06/2020 by Leonzx10r (1 review written)

So I don’t usually leave reviews but feel this company deserve one. Just yesterday I sold my bike to these guys. Very straight forward process, the collection/inspection driver was incredibly polite and professional. He carried out his inspection and was more then happy with bike, the price I was offered was not adjusted or any haggling of any kind. Full amount was payed into my account with in minutes. Also gave me a very good price slightly less than I could have made with a private sale… Read Full Review

H.h.daly's Response to Leonzx10r's Review

Written on: 12/04/2021

Part ex my victory crossroads , when they came to collect the drive didn't even have a licence, he gave it a quick once over then he asked me if I wanted to ride the bike into the van,not sure if he knew the ABS wasn't working on it ,so he would never have picked it up without riding it , S/bike Factory knew it was not working when I emailed them about trade in!

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H.h.daly's Response to Leonzx10r's Review

Written on: 12/04/2021

Part ex my victory crossroads , when they came to collect the drive didn't even have a licence, he gave it a quick once over then he asked me if I wanted to ride the bike into the van,not sure if he knew the ABS wasn't working on it ,so he would never have picked it up without riding it , S/bike Factory knew it was not working when I emailed them about trade in!

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★☆☆☆☆

“When looking for my new bike I didn't want to buy...”

Written on: 14/04/2020 by olityler (1 review written)

When looking for my new bike I didn't want to buy privately and risk getting something with multiple hidden issues so bit the bullet and paid roughly 25% over the value of the bike in the assumption the bike would be well checked over. How wrong I was. The bike was supposedly given an MOT before delivery but it's arrived with a warped brake disc and contaminated pads which should have caused it to fail. On top of this the seals on the hydraulic clutch were about to collapse. When I spoke to… Read Full Review

H.h.daly's Response to olityler's Review

Written on: 12/04/2021

I bought my triumph speedmaster 1200/2019 from them dec last year rear brake wasn't working properly , removed calliper to find one of the steel plst on one of the pads was bent back almost 5mm stopping the actual pad from contacting the disc,there was nothing wrong with the disc which means the pad must have been put in in that condition!!My bike was delivered not even having been cleaned!

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★☆☆☆☆

“What a nightmere”

Written on: 02/06/2019 by Whisky81 (1 review written)

Superbike factory, oh dear what can I say other than what a complete shambles your company is. To cut a long story short they sold me a bike which had a replacement engine fitted which I discovered once the log book turned up which they said they knew nothing about and couldn't confirm when the engine was fitted or what mileage or service history the engine had, yes I should of checked myself that the engine number in log book matched the engine number on V5 before I bought the bike but i… Read Full Review

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Was this review helpful? 10 0
★☆☆☆☆

“Do not buy a bike from here”

Written on: 20/05/2019 by StanRamsden (1 review written)

I recently purchased an 08 Triumph Speed Triple from super bike factory, wanted one for years and it was advertised and looked in really good condition. After it was delivered I was over the moon (I named it Roxanne), though there was initially a problem with it occasionally sticking in 1st gear, not huge and suspected it might just need a new clutch cable or adjustment, the gear sticking got worse over the following days..... Then there were also issues with the bike never starting 1st time… Read Full Review

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★☆☆☆☆

“Bad customer experience and been sold crackengine bike ”

Written on: 09/04/2019 by 29Driscoll (1 review written)

Very bad experience buying the bike from superbikefactory want me to prove the engine crack what was before they sold me make bike oil leak and they want me to get statment from garage that its actually on it before i bought it how can garage can gave you prove where they explan me thats on it for quiet longtime my advise if you buying bike from them make sure check under the fairing as they mention me when we sold you the bike we didnt checked under the fairings whats going on get the bike… Read Full Review

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★☆☆☆☆

“No customer service ”

Written on: 19/03/2019 by CamrynCox376 (1 review written)

No Customers service. Quick to take money. They will fall over their selves when buying a bike but as soon as you own the bike customer service goes out the window. If you have a problem with your bike which I had then you will go from pillar to post everybody will say yeah I'll get someone to phone you back or email but yet no one does. So when you do get hold of customer complaints they will tell you they can promise the world and will not deliver nothing at all they do not answer emails they… Read Full Review

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★★★★★

“brill team”

Written on: 20/02/2019 by chrisizy (2 reviews written)

bought my ktm rc8 from these lads great team always helpfull could not ask for more kept me informed every day on the work on my bike and i also got a great deal many thanks lads keep up the good work  … Read Full Review

H.h.daly's Response to chrisizy's Review

Written on: 12/04/2021

Good Grief you must be one of the lucky ones????

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★☆☆☆☆

“Stay clear”

Written on: 04/11/2018 by Stuarte12 (1 review written)

If you want to keep your sanity stay clear of these horrible ignorant people who treat like dog dirt under your shoe. Worst company I have ever dealt with tried to give me A years tax if I bought a bike from them after all the trouble I had I would rather catch the bus… Read Full Review

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Was this review helpful? 7 0
★☆☆☆☆

“Worst place to buy from”

Written on: 15/08/2018 by 1984Townsend (1 review written)

Bought a bike in full begging of july still havent got it its now 17th august got told they was waiting on parts turns out the bike was knackered so a month on with no communication unless i phoned and waited 15 minutes everyday to get through ive had to cancel and now ive got to wait 5 days for my money back id honestly advise you dont buy from here not worth the hassle… Read Full Review

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★★★★★

“Sold Yamaha R1”

Written on: 21/04/2018 by Connort179 (1 review written)

Great service from SuperbIke Factory yesterday 20/4/18 Dealt with a guy on the phone very polite and helpful. Another man who came to pick my Bike up was also very professional and a pleasure to deal with. Will definitely be doing business again with these guys… Read Full Review

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★☆☆☆☆

“Dreadful company”

Written on: 31/01/2018 by CaitlynBreen (1 review written)

I'd give them 0 stars if I could!!! I purchased a Keeway superlight from superbike factory back in sept 17. to start off everything seemed fine, apart from the fact they needed a £99 admin fee. as soon as I received the Bike I had problems. Firstly the right side mirror was missing, I contacted them straight away and had to send numerous e-mails to chase up and no response!Then just after a couple of weeks of use the brake lights started to play up , the chain was loose and still no… Read Full Review

Johnt12134's Comment

Written on: 24/02/2018

sounds exactly like cheap bikes r us from Milton Keynes, so helpful until they get your money...

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★★★★★

“fantastic service”

Written on: 29/08/2017 by Maliyah336 (1 review written)

I recently brought a Ducati 899 panagale from yourselfs, i got a great service and im very pleased with the bike, it was to far for us to travel to veiw the bike,and the deatails the staff gave me was very good, i will be back again for my next bike, many thanks… Read Full Review

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