Avoid, buy elsewhere

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Z125's review of Superbike Factory Ltd - www.superbikefactory.co.uk

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“Avoid, buy elsewhere”

Written on: 08/12/2020 by Z125 (1 review written)

Avoid this business and buy somewhere else.
After seeing a 2019 Kawasaki Z125 bike advertised on Autotrader with 400 miles recorded, I made an enquiry and placed a Deposit of £500 plus an additional £99 Admin fee not listed anywhere on Autotrader advert. Later told Admin Fee details were stated on their website, still couldn`t find it.
I was advised it was ready to collect but then told I couldn`t that day, all appointments had been taken, so arranged to collect the following day.
I was informed I would need to clear the balance via Bank Transfer before collecting, I Declined and stated I was paying by Credit Card in person once I`d seen the bike.
Never pay by Bank Transfer, always by Credit Card, you are entitled to far more help should you require it.
Travelled from Knowsley to Macclesfield, an hours journey, On arrival we rang the doorbell and waited for a very long time outside before the bike was presented to us with engine running.
Due to Covid-19 restrictions Nobody allowed in store.
Little did I know that it had a faulty battery, and that was why it had taken so long to bring out as they were jumpstarting it.
What a Despicable way to do business!
Ironic really as when asking about why they charge a £99 Admin Fee?, the reply was " We are not a back street garage anymore, the £99 fee is to prepare the vehicle for collection" Clearly this wasn`t the case in this instance.
after inspecting the bike without a permitted Test ride, I paid the remaining £2500 balance, quick ride around the car park, loaded and drove home.
At no point whatsoever was I ever told about the faulty battery, and only discovered the following day after it wouldn`t start.
Tool kit from under seat also missing, not something you'd expect for such a New bike.
After several phone calls, emails etc over a week out of a 4 week warranty without use, I had to fit a replacement battery myself, they sent the wrong one at first and then corrected the issue after I sent a photo of the original battery. not something you would expect to need to do, after all they are a Motorcycle dealers.
I received a £50 store voucher that I had to chase, placed the order and the had to chase that up too. eventually the order arrived. I don`t feel grateful for the voucher as the experience took up a fair bit of time and I`d paid a £99 fee anyway.
This was only a temporary bike and will be upgrading very soon, I will not be returning to trade in or purchase again.
I will make sure I inform as many people as possible about this experience and the way you treat customers, so they don`t have the same experience.
Buyer Beware.

  • Kawasaki Z125

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