Dreadful company

4.2 / 5
81% of users recommend this
  • How wide is the range of bikes available?

  • Customer service

  • Value For Money

CaitlynBreen's review of Superbike Factory Ltd - www.superbikefactory.co.uk


“Dreadful company”

Written on: 31/01/2018 by CaitlynBreen (1 review written)

I'd give them 0 stars if I could!!!

I purchased a Keeway superlight from superbike factory back in sept 17.

to start off everything seemed fine, apart from the fact they needed a £99 admin fee.

as soon as I received the Bike I had problems.

Firstly the right side mirror was missing, I contacted them straight away and had to send numerous e-mails to chase up and no response!Then just after a couple of weeks of use the brake lights started to play up , the chain was loose and still no replacement mirror!! they managed to sort it out after numerous phone calls and time spent chasing up.

since then my bike has still been having problems with the brake lights working intermittently and today the chain came off my bike!

I contacted today them to let them know about the continued issues, however their response was that it not their problem!(despite the fact that they've ha to work on these issue before).

Superbike factory are more than happy to help you when your buying from them, unfortunately once you've made the purchased they're not Bothered.

Johnt12134's Comment

Written on: 24/02/2018

sounds exactly like cheap bikes r us from Milton Keynes, so helpful until they get your money...

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