Green Mopeds - green-mopeds.com

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Green Mopeds - green-mopeds.com
★☆☆☆☆
1.0
0.0% of users recommend this
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“Dangerous - Avoid”

★☆☆☆☆

written by peteglondon on 28/09/2023

I purchased a SuperSoco CuX electric moped from green-mopeds and my experience from the very beginning has been nothing short of alarming. Upon receiving my moped, I was dismayed to find it defective and potentially life-threatening. Astonishingly, the dealer only has three primary assembly tasks, and they botched them. The handlebars and front wheel spindle, vital components for safe operation, hadn't been appropriately tightened. Within days, the handlebars began to shift alarmingly. If this had continued unchecked, a jammed bolt could have locked the forks, leading to a severe, even catastrophic accident. Their response to this severe oversight? A casual recommendation for a DIY fix, which is a far cry from the professional service one expects when purchasing a brand-new vehicle. Another glaring oversight was the cross-threaded fixing on the front panel - leaving it rattling. While not inherently dangerous, it was a testament to the careless assembly and disregard for quality assurance. In the year that I've owned this moped, it's been a cascade of issues: intermittent power cutouts, persistent battery error lights, unpredictable power delivery, and a disconcerting decrease in battery range. Annoyingly, a quarter of this time, the bike was with either the manufacturer or green-mopeds for repairs. After a recent three-week stay with green-mopeds, the moped was returned with a faulty front brake, the very problem I'd flagged. It's clear they hadn't thoroughly inspected or tested the vehicle despite my very precise description of the problem. Despite this extended repair time, they managed to rectify only one of the multiple issues I reported. Throughout this tumultuous year, the moped has never been in perfect working order. When I sought a full refund, their offer was paltry - a mere half of its original value after only a year and 2,000 miles. If we were to base the bike's life expectancy on this valuation, it suggests a laughable lifespan of 2 years and 4,000 miles. I urge potential customers to consider their safety and peace of mind. Purchasing from green-mopeds. was an exercise in frustration, disappointment, and genuine concern for my well-being. Their dismissive stance on grave safety issues and their consistent inability to rectify problems is not only unprofessional but dangerously negligent.

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