Rude Ignorant Staff

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Briggs230's review of East Midlands Superbikes Ltd - www.eastmidlandsuperbikes.co.uk

★☆☆☆☆

“Rude Ignorant Staff”

Written on: 12/07/2018 by Briggs230 (1 review written)

I bought a bike from this company and after less than 5 weeks it had a major fuel leak. Very unhappy. Expressed my annoyance to staff only to be told I had an attitude with the sales man snatching the keys or of my hand. Customer service sir zero. Attitude of staff stinks. I would not recommend you go anywhere near these idiots.

  • VFR800X Cross Runner

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Eastmidlandsuperbikes's Comment

Written on: 20/07/2018

thank you for taking the time to leave a review. yes your bike developed a fault which we agreed to fix even though it was not a fault covered under any warranty but we did this as a gesture of good will. we even supplied a loan bike which we would not normally do (which you damaged and refused to pay any costs for repair).
getting annoyed and having an aggressive attitude towards our members of staff when we are doing our best to help you out will not be tolerated.

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Vfr800Xcrossrunner's Comment

Written on: 20/07/2018

If my bike want covered by a warranty they would have had to fix anyway under the new consumer legislation. Yes I had an accident on a loan bike which was fully insured by them. He attempted to trick me out of £300. The person who hit me on the loan bike agreed to pay for the damage. EMS tried to double his money and day the small dent in the exhaust cost £600 for as CBF1000. They're selling for less than £300.

He said a witness came forward and reported to the police that I had cut the other driver up and it was my fault. He said if I didn't pay £300 I would end up paying all of the costs. I called the police back and they said there was no witness. I called the person I had the accident and she said there was no witness. I spoke to the woman's mother and they said there was no witness. They said he told them I'd agreed to pay £300! For something that was not my fault.

Don't go anywhere near them. Not good people. Not good people.

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