Absolutely Auwful!

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fsm1's review of Woolwich Mortgages www.woolwich.co.uk


“Absolutely Auwful!”

Written on: 12/02/2016 by fsm1 (1 review written)

Trying to settle mortgage following the death of my husband an absolute nightmare and while other companies have been helpful and compassionate the Woolwich just seem to want to put obstacles in your way.
Their call centre is probably the worst I have ever come across and there have been a few! If it is frustrating talking to the machine to try and get to the right department it is even more frustrating when you finally get to speak to an operator - what part of I don't have a fax is difficult to grasp?? Anyway they don't appear to want to issue a settlement figure so I have just cancelled direct debit and see what happens!

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