Brilliant customer service!

We currently have our mortgage with Natwest and decided to stick with them for our upcoming move. We have somehow managed to engage the worst solicitor/conveyancer in the UK (Avoid NBM like the plague) and have had to contact natwest several times, as the solicitors have blamed their own incompetence on the actions of other people.

Nat west staff have bent over backwards to help us, and have always phoned back when they said they would, followed up when they said they would, and sent every email that they said they would. In a world of poor customer service, they stand out like a beacon. I can heartily recommend them.

Before you choose your mortgage provider, I reckon it's always good to know how they treat you once they have your custom. My only ever issue was over the rates. Now, whilst I don't agree with their policy of only offering lower rates to new customers, I understand that they will no longer be able to do that, due to a law change. That has been my only quibble, ever, and now that has gone. I think the fact that we went back to them speaks for itself.