Bad Service June-Sept 2017

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Guest's review of John Charcol Mortgages www.charcol.co.uk

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“Bad Service June-Sept 2017”

Written on: 06/11/2017

I was already a client but my assigned John Charcol representative took 10 days to return my initial calls. It took 15 weeks just to swap to a new interest rate deal on a buy to let mortgage (which JC had arranged in the first place, so already had all the details). I had to constantly chase to get information and make things happen, and call backs often did not happen as promised. I lost £1,050 because the new deal was not in place when my old one expired. JC blamed everyone apart from themselves and retained a fee of £1,453. I sensed afterwards they were used to handling complaints and rejecting them - as with mine. My view is there must be better brokers to try.

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