HSBC MORTGAGE: WORST CUSTOMER EXPERIENCE OF MY LIFE!

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Guest's review of HSBC Mortgage https://mortgages.hsbc.co.uk

★☆☆☆☆

“HSBC MORTGAGE: WORST CUSTOMER EXPERIENCE OF MY LIFE!”

Written on: 17/05/2012

I am not the sort of person who likes making complaints. In fact my HSBC mortgage is the first thing I have ever complained about in writing. I simply can't put into words just how incompetent, inept and rude their whole process is...there are just too many details for me to mention them all and, as I type, the chain I am trying to close is still in complete jeopardy due to HSBC and their solicitors Beaumont Legal. This should have been resolved well over a month ago and, having already formally complained to HSBC, I can confirm that they do not care whether their process causes our sale and purchase to fall through. The whole process from start to finish has made my blood boil, and it is no exaggeration to say that if I had any idea how bad they would be I would have even chosen another lender with higher and less competitive rates.

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