No Cooling Off Period

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Chelsea Building Society Mortgage
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arpswetman's review of Chelsea Building Society Mortgage

“No Cooling Off Period ”


written by arpswetman on 14/11/2022

My mortgage came up for renewal and I looked at the options available to me. I went on line and the options in the letter had been replaced by higher options. I was going to get a five year fixed but opted for two because of this. I had been away so didn’t receive my letter until a couple of weeks before my current mortgage had run out. I later thought that I would have an option of a 14 day cooling off period, only to be told I couldn’t and I was never informed of this. I’ve been with them for 14 years always paid and never missed. I will be looking to change after this two years whatever happens as I feel let down and not valued at all. Congratulations Chelsea another lost customer in 2 years time and I’m not the only one to leave by the looks of their service

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