Exceeded our Expectations!

★★★★★
4.9 / 5
99.3% of users recommend this
  • Value For Money

LizWakeman75's review of Your Mortgage Decisions - www.yourmortgagedecisions.com

★★★★★

“Exceeded our Expectations!”

Written on: 14/10/2020 by LizWakeman75 (1 review written)

We contacted Your Mortgage Decisions in the first instance to discuss our unique situation. We were put in contact with an adviser who listened, did not judge, and was in fact genuinely empathetic. He reassured us that he could help reduce our outgoings which were impacted by us supporting a family member with nursing care fees which, whilst affordable at present was not sustainable for us going forward. From the first meeting with the adviser he more than took on board our expectations and was clear in what documentation he needed from us to proceed. When we met for the second time, he delivered a clear and concise presentation of his findings that more than suited us and introduced a new product that far exceeded our expectations. He clearly had taken time to research this solution. He explained everything professionally and gave answers to our questions also encouraging us to contact him whenever we needed to. He understood the sensitivity of our situation and whilst made things quite lighthearted was at no time ever irreverent to it. We were overwhelmed with the professional service that he provided us with and even on the day the new mortgage completed he took time to call us and give us guidance of the process. With a new mortgage, estate planning and will now in place we are very content. We would not hesitate to recommend his services and feel that we have been, and in future reviews, are in safe hands.

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Amyymd's Response to LizWakeman75's Review

Written on: 19/10/2020

Many thanks for taking the time to write this review and for allowing YMD to help with your mortgage arrangements.

It is really pleasing to hear that you liked the service and that our adviser was able to provide you with a solution that really suited your needs. Our advisers pride themselves on delivering a high quality service and it is nice to hear when we get it right.

We will of course do all that we can to ensure that you are equally as happy at your next review in due course.

Kind regards

Amy Stromanis
Associate Director

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