written by Ricardo82 on 16/07/2019
I just bought a new build flat and instructed Torc24 to help me with my mortgage application and the Help to Buy process. They have been incredibly helpful. First, an adviser came to my house and talked me through the best mortgage options in the market. I had done my own research and was pleased to see that his suggestions were consistent with the online tools I used. Most importantly, he knew there were some banks that were no longer offering mortgages for my particular development (because they had already issued several mortgages in the first phase of the development and were no longer able to do so under their internal risk limits), and this saved me from wasting a lot of time filling mortgage applications that would have been ultimately rejected (as well as the credit rating implications). He then guided me through the different fixed/variable terms and made incisive observations that helped me to choose the mortgage that was best suited to my needs. I was then passed on to Iwona Litwin, an adviser who helped with every stage of my mortgage application and Help to Buy authorisation. She went above and beyond her role, frequently contacting my solicitors and the developer to ensure that everything was moving smoothly and on track. She was extremely helpful in explaining to me where I was in every step of the process, and what to expect going forward. She also responded to my queries incredibly quickly, often within an hour or two, and always the same day. Overall, I've had a great experience with Torc24, and I'm happy that I chose them as my lifetime broker.
written by RoxanneS on 08/11/2018
Tor24 have been great in getting us through the mortgage application process. We worked with Imogen after we reserved and through the initial affordability checks and as we reserved quite early, she kept us in the loop and always got back in touch with us when she said she would. As first time buyers we have a lot of questions and she was always on hand for a call to answer any queries and was very patient, I never felt like I was bothering her which is good as it a very big purchase and you want to feel comfortable with the process. We have not been dealing with a particular man regarding our mortgage application and he was again very helpful and got us an offer we are happy with answered all of our questions etc. Our valuation didn't go to plan and again as FTB we were not sure how to proceed, although we were told by the progression team we could use another lender (which we didn't feel comfortable with) he discuss all options with us and after putting our doubts aside we decided to appeal the valuation and then go from there. This worked in our favour as the developer reduced the costs so a win for us! Due to the relationship with the builder the standard fee was waived but we went with the loyalty package which was about £350 meaning that any further applications we would have we can use Torc24 again at no additional cost. I do wish this had been made more clear at the beginning however, as we were told during our mortgage advisory appointment and not ahead of time - but of course we didn't have to go ahead with it at all and it was our choice.
written by Joy184 on 04/11/2018
We were recommended Torc24 when buying our new build property. At first we just planning on going through with the initial call regarding our financial situation and what we could borrow etc as we were planning on staying with our current mortgage lender anyway. However I am so glad we decided to use their services, from the first guys we spoke to, to one of directors who ended up getting involved in our case everyone we spoke with was genuinely helpful and very efficient in getting back to us. We had what we thought was a straightforward case however we really struggled with our solicitor and getting things pushed along, Torc were on our side the whole way through and honestly if it hadn’t been for them i think the whole deal could have fallen through. I would highly recommend their services especially if you are new to the house buying process.
written by Rodgersqr116 on 31/10/2018
I'd thoroughly recommend using this service. Me and my wife don't really know much about mortgages and the house buying process, but Torc24 helped us every step of the way. Really helpful, friendly advisers. Will be using Torc24 for all of our future mortgage needs.
written by Sonika on 29/09/2018
Found them very helpful, as a first time buyer with no clue about what I'm doing was supported and informed about everything. Never kept waiting, always kept informed at all times and never made to feel like I was confused. Would definitely recommend!
written by Rasmussenbj96 on 28/09/2018
The person I dealt with and one of his colleague explained everything clearly and in a way that we understood. Their advice over the telephone were concise. They are extremely helpful and most knowledgeable. Would highly recommend Torc24
written by CatherineP09 on 25/09/2018
I was recommended Torc24 by an estate agent and they were helpful from the very beginning. The staff member I was assigned to helped me no matter what time of day it was and was even available on the weekends. I kept her up to date with my property search and she was always happy to help me with new calculations and would even email and call me to find out how I was getting on. Once I had an offer accepted on a property, she then quickly booked me in for an appointment within the next couple of days. I am very grateful for Torc24's quick (and helpful) responses and for all the time they dedicated to me to even get me this far in my property search.
written by 1964Hill on 25/09/2018
The person I dealt with at Torc24 was extremely helpful and put our minds at rest. Couldn’t ask to work with a better company. Definitely recommend this company to anyone who needs a mortgage or just advice.
written by Farrelltn276 on 24/09/2018
Fantastic service from Torc24 with it being both professional and informative, and friendly and helpful. They provided perfect assistance in the purchase of my first home and I look forward to using them again in the future.
written by Raegani93 on 18/09/2018
Toc24 were recommended by Barrett’s who my son was buying a 2 bedded apartment from. They were very efficient, knew their stuff and got my son a very competitive mortgage. As he was doing help to buy they explained everything thoroughly too. Their attention to detail was brilliant (better than the solicitor) and they chased outstanding things along the way. They answered emails in an hour of sending one. They provided a first class service and I would recommend them to everyone.
written by Leonelo108 on 14/09/2018
I have recently been let down massively by a rookie broker. My previous broker made the application with total knowledge of a DMS new built flat. The lender later refused the application and then i asked the developer to contact their broker TORC24, they immediately contacted me. Their response is clear and efficient. Already arranged an appointment with one of their advisor. Brilliant i would defo recommend. Thank you TORC24. Jag G from the team was very helpful and guided me through the whole process.
written by Neil_Featherstone on 12/09/2018
We have been advised to use TORC24 from the development sales team, and we couldn't be happier so far, they have been extremely proactive without being pushy, they have been detailed and on the ball at every stage so far. Detailed answers to questions, explaining processes, help to buy knowledge, fee's etc.. Jag and the other team members are making this almost a walk in the park! Fingers crossed that this continues!!
written by kirstybennett on 10/09/2018
We used Torc 24 for our recent property purchase. The process and timeline of applying for a mortgage was clearly outlined and we were given regular updates throughout. As first time buyers we had lots of questions and Torc 24 always answered them promptly and honestly. Torc 24 seem to understand that buying a property can be a daunting and stressful process! Nothing was too much trouble and all the staff members we liaised with were incredibly helpful and polite. I would definitely use Torc 24 in the future and wouldn't hesitate to recommend them to friends and family. Thank you for making the process of finding, and applying for, our first mortgage as easy and stress free as it could be!
written by IsaacKim on 08/09/2018
The person I dealt with was the ever so friendly lady who dealt with my case. She was always courteous and understanding. They kept me informed at each stage and kept in touch on a regular basis to see how I was getting on. It was easy to contact them and they were very prompt with their replies. I would not hesitate to recommend this company.
written by BrunoAnes on 07/09/2018
We had a good experience with Torc24 since the first approach. We dealt with different members of their staff during our process, even in short notice. All of them were always up to date regarding our queries even during the weekend (Sunday included). In the end one guy came to our house, out of our working hours which was awesome for us. In a face to face basis he showed us the best choices we could afford, and ran through every single detail and answered all queries we requested. Also we are impressed every time we had an answer back late in the evening after a late request from our side. It allowed us great peace of mind before go to bed. Great customer service.
written by kpGibbs102 on 05/09/2018
Excellent support from Torc24 helpline Adviser. Jag G has been superb and kept us posted in timely fashion and guided the processes.
written by liambaines on 05/09/2018
Great service and very helpful with explaining everything in great detail.
written by LeeC1239 on 04/09/2018
We recently had the pleasure to deal with a particular lady whilst applying for our mortgage. She kept us in contact all the way through and kept her promise to get the right result for us. Thank you.
written by Wev1986 on 03/09/2018
The people I dealt with from this organisations were lovely employees. It's been such a positive experience from start to finish. Took so much of the stress away and felt like we were dealing with people who really cared. Thank you so much.
written by Alexeagleson on 01/09/2018
Torc24 have been absolutely brilliant the whole way through the mortgage process. The FA that visited me at home, was experienced and went through all the options with me as a self employed person to find the best deal. I received constant updates throughout the process, I even swapped properties half way through, which was no problem for Torc24 and was dealt with smoothly and speedily. The two people I dealt with inparticular have been really efficient, helpful and a pleasure to deal with. I would not hesitate to recommend Torc24 to anyone and will be using their services again in future.
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As rated by our community of reviewers
Nfejzullahu's Response to kirstybennett's Review
Written on: 12/09/2018
First impression when we join Torc24 was clear within the all Morgage steps procedures also with updated frequently have been pretty easy the people I dealt was first Mr Oakes, Goodman and Miss Whicker. All the way through if I have to share this information with anyone who needs Morgage Advicer you know what to choose Torc24,
Very pleased with the service ⭐️⭐️⭐️⭐️⭐️