New Homes Mortgage Helpline Reviews - www.thenewhomesgroup.co.uk

★★★★★
4.6 / 5
93.0% of users recommend this
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New Homes Mortgage Helpline - www.thenewhomesgroup.co.uk

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Latest Reviews

★★★★★

“Excellent Service”

Written on: 13/08/2018 by AAShah (1 review written)

This company delivered at all stages. Our first face to face contact was from a very professional and helpful person called Hyat Alum. He came to our house and explained every step in detail and offered us the most competitive rates, we felt at ease and confident we will get the mortgage once we had spoken to him. The rest of the steps was all on the phone with great customer service, so helpful. New Homes helped us at all stages and we had a mortgage offer quicker than expected. I would… Read Full Review

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★★★★★

“FIRST CLASS SERVICE”

Written on: 09/08/2018

From start to finish, since first speaking to NHMH I cannot fault this service,from the home visit which was over 2hours,of in-depth coverage making sure everything was in order and we understood everything given, we are first time buyers, once then we was passed on to a another colleague which over looked our application with the mortgage lender, this was slick, precise and often with updates and news, never felt abandoned or unsure, with constant communication this team has excelled above my… Read Full Review

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★★★★☆

“Good company”

Written on: 28/07/2018 by jaykhaliq (2 reviews written)

This company proved to be very helpful with our mortgage application. They found me a very competetive mortgage rate and case hander Georgina kept me informed throughout the process despite a few hiccups from the lender. Very impressed… Read Full Review

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★★★★★

“New Homes Group Fights For Your Corner”

Written on: 27/07/2018 by BillWilkie (2 reviews written)

After a quick phone call to the helpline things rapidly moved forward. Friendly fast and efficient with plain and open speaking. Even when things didn't quite go to plan and there were unexpected delays, they were on the ball with constant updates, emails, messages and texts just to make sure you knew what was going on and what you needed to do next. They helped us through our part exchange which seemed to be a convoluted process to begin with but they dealt with all the expected and… Read Full Review

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★★★★★

“Very helpful and professional”

Written on: 26/07/2018 by Joy182 (1 review written)

NHG helped secure my mortage for a new build in Barking. The team was very helpful and very responsive. They were very professional. They provided me with all the updates regarding my case on a timely manner. As a fist time buyer i was very nervous about the whole process. She provided me with all the information and timeless i needed. She was there till the end. Having her in the process calmed my nerves alot. I highly recommend her and NHG… Read Full Review

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★★★★★

“incredible friendly ”

Written on: 25/07/2018 by Erickson223 (1 review written)

The NHMH were incredible helpful, friendly and supportive through the whole process of finding and getting approved for a suitable Mortgage. They sorted the Help To Buy application, liaised with the builder and kept us up to date at every step.Very pleased we chose NHMH, as my wife and I felt looked after and in good hands throughout the process. I don't think we have any complaints at all!… thnks a lot to the two people I dealt with - very nice to us… Read Full Review

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★★★★★

“Excellent Service - Very Friendly Helpful”

Written on: 21/07/2018 by Aggalix (1 review written)

The NHMH were incredible helpful, friendly and supportive through the whole process of finding and getting approved for a suitable Mortgage. They sorted the Help To Buy application, liaised with the builder and kept us up to date at every step – even while the mortgage provider was being a little bit slow in sorting things out at their end. Very pleased we chose NHMH, as my wife and I felt looked after and in good hands throughout the process. I don't think we have any complaints at all!… Read Full Review

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★★★★★

“First time buyers”

Written on: 19/07/2018 by ianellingham (1 review written)

NHMH from the get go have provided me and my partner with in-depth knowledge and advice that we didn't obtain from our previous broker. Being first time buyers, their advisers took the time to explain the process, catering their advise to the 'help to buy' government insentive. NHMH explored not only what the cheapest mortgage products out there may be but the best option to suit us and our needs as a customer. Contact with all members of staff throughout the process has been to a high… Read Full Review

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★★★★★

“*****Excellent Service*****”

Written on: 19/07/2018 by narender.bodhe (1 review written)

Had an excellent experience getting a mortgage for our first dream house. Our advisor was very knowledgeable about all of the products available and he was very friendly and personable. He was spent at least 3 hours explaining everything and has clarified for all our questions . I’ve been kept updated throughout the entire process by the case worker who is friendly and helpful and I would like to a big thank you to both of them. Every staff member I have interacted with has been… Read Full Review

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★★★★★

“Fantastic service!”

Written on: 18/07/2018 by karamunro (1 review written)

My partner and I used The New Home Mortgage Helpline for the purchase of our first home, from start to finish TNHG made this as easy as possible! We had our ATP within 24 hours, our mortgage application was sent on the Monday and we had the offer by the following Sunday. They also arranged our help to buy loan for us, including dealing with the errors our builders had made on the paperwork. I received calls to update us every 2 days and they couldn't do enough to help me! This took so much… Read Full Review

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★★★★★

“Excellent Service”

Written on: 17/07/2018 by PJPRoden (1 review written)

I can’t recommend NHMH enough! They’ve made everything so straightforward, from our initial assessment all the way through to our mortgage acceptance. We’ve been kept updated throughout the the entire process and every staff member I have interacted with has been knowledgable, friendly and helpful. This is our first home so we’re novices when it comes to buying a house and in all honesty I thought this process was going to be a lot more stressful than it has been. Thank you. … Read Full Review

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★★★★★

“A fantastic service”

Written on: 13/07/2018 by Smithdq382 (1 review written)

The service provided to my wife and I as we were purchasing our new house was fantastic. We were given honest and helpful information, we were guided through the process of buying the house, and what requirements were needed for the mortgage and Help to Buy loan. On top of all this, colleagues completed all the paperwork for us efficiently, to the highest levels of quality and with real professionalism. We were genuinely impressed and would certainly recommend New Homes Mortgage to friends and… Read Full Review

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★★★★★

“Outstanding!”

Written on: 11/07/2018 by atindale (1 review written)

For perspective, I'm a First Time Buyer: From my first phone call to NHMH to having a Mortgage offer approved and finalised, they have been nothing short of outstanding. I'd fully recommend NHMH to any of my friends/family and frankly they have been worth every penny (even though the cost is only applicable to the administration of the Mortgage application). I haven't had to chase any part of the process and they've been clear, informative and to the point at every step. Faultless.  Thank you… Read Full Review

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★★★★★

“Brilliant Service ”

Written on: 09/07/2018 by Barley23 (1 review written)

Outstanding service from start to finish. Our mortgage broker spent 4 hours with us getting all the information right due to the case not being straight forward which was very reassuring. Always happy to answer any questions that we had and always kept us updated. I would highly recommend for anyone wanting to get a mortgage to use New Homes. Its a very stress free process and like I have said very friendly and helpful team. Thanks again for helping us get a mortgage for our dream home… Read Full Review

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★★★★★

“First time buying a house, new homes made it so much...”

Written on: 09/07/2018 by GaigeKemp297 (1 review written)

New homes have been so helpful. We first met with our mortgage adviser who came to our house. He didn't have the best customer service skills but he knew what he was talking about. He then passed it on to a sales administration case owner, who has been the most supportive and best person throughout this whole experience! We are first time buyers so we didn't have a clue what we were doing, but the case owner made it so much easier. Our solicitors have been rude and horrible to deal with but if… Read Full Review

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★★★★★

“Superb service ”

Written on: 07/07/2018 by Kellyfreddie (1 review written)

From the initial call to the mortgage offer was brilliant. Friendly, approachable, knowledgeable, professional team from start to end. Couldn’t have asked for more. It was a stressful time for me due to personal circumstances and the team were so understanding and friendly. Kept me updated and calm through the whole process. Brilliant. Thank you… Read Full Review

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★★★★★

“Brilliant! Great service!”

Written on: 27/06/2018 by Hol-Rhys (1 review written)

New homes group have been really helpful! They helped us out when we got ourselves in a predicament, but they easily solved the problem! I would 100% recommend New Homes Group to family and friends! They kept us up to date with everything that went on during our mortgage, they catered to our needs, they worked around our work commitments! They are a very friendly group!… Read Full Review

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★★★★★

“Couldn’t have asked for more - incredible service!!”

Written on: 27/06/2018 by ashtonhargreaves (1 review written)

We were recommended to the new homes group and we were a bit apprehensive to begin with but knew we had to tick that box before purchasing our new Home. To begin with the guy we dealt with was excellent to deal with on the phone, very polite and great service!! Then the next guy came round to our house which we thought was great, he explained everything so clearly and advised us. We found the mortgage that was best for us and started that process. He has since been very helpful on email and… Read Full Review

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★★★★★

“Taking out a new mortgage with the New Homes Group”

Written on: 21/06/2018 by DMANDRB (1 review written)

Amazing customer service. Friendly, efficient and reassuring! I am so glad that I have a lifetime policy with the New Homes Group. They have again made the process of buying our house so much easier. I can not fault them at all. They were consistently on the ball and kept us up to date. I have already recommended several friends to use NHG… Read Full Review

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★★★★★

“Remortgage application”

Written on: 21/06/2018 by AlexPlant (1 review written)

Great experience! Quick, hassle free and successful. Communication was easy and always on time. All information received was thorough and relevant to our needs. Highly recommended! Thank you to the person I dealt with and thank you New Homes Group… Read Full Review

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