Unprofessional & indifferent

4.5 / 5
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abhattacha's review of London & Country www.landc.co.uk


“Unprofessional and indifferent ”

Written on: 10/09/2021 by abhattacha (1 review written)

They messed around my case for over 2 months, repeatedly changing their ask for different documents, never being clear as to what exactly the lender needed. The guy who first handled the case disappeared for weeks and then it was always a new person handling the case. Long and short of it is that after 2 months, they told me the lender is not taking my application further. In other words, my application was unsuccessful. One would have expected the broker to know the requirements and criteria of the lender, and not waste over two months of a client's time - totally hopeless and unprofessional. it appears that they never checked with the lender as to the progress of the application until after about 4-6 weeks of submitting it.

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