Don't use this company

4.4 / 5
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PeytonMcHugh's review of Leap Finance -


“Don't use this company”

Written on: 08/11/2019 by PeytonMcHugh (1 review written)

We paid for a life time service with Leap and as part of that they arranged a household insurance policy for our home. We had a water leak and tried to claim on the policy. The policy turned out to be totally inappropriate for our property so was voided by the insurance company, leaving us without cover and no means to pay for the damage to our house.
I tried to contact Leap numerous times, but they ignored me completely.
For the last two years the matter has been investigated by the financial ombudsman who found in favour (Leap were uncooperative and did not assist the investigation).
The Ombudsman ruled that Leap should pay us compensation. That was five months ago and we have received nothing.
We are about to start legal proceedings to enforce the ombudsman decision.
I hope that gives a flavour of the type of company that Leap are.
Ineffecient, inept, uncooperative, and damaging to your finances, they have no regard for their customers whatsoever.

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