Insurance department is absolutely incompentent

2.3 / 5
35% of users recommend this
  • Value For Money

Alyvia86's review of Guaranteed Rate Inc.


“Insurance department is absolutely incompentent”

Written on: 17/08/2015 by Alyvia86 (1 review written)

After five times submitting the same documents, they still don't have it registered and sent me a bill for insurance coverage. The time it takes and staying on hold for long periods of time and the bad service makes it too much. I wish they would sell my loan to a compentent company.

The last time, they sent me a notice on 8/11 that they were taking out insurance on my behalf and on 8/10 a letter saying it was cancelled. What a joke.

Don't ever use this company, you will regret it.

  • No

    Is there a fee?

Guaranteedrate's Comment

Written on: 18/08/2015

We are very sorry to hear about your recent experience. In order to fully investigate and resolve this situation, we will need some additional information from you. I encourage you to contact the Customer Care Team and provide us with your name and loan number. We look forward to hearing from you!


Stephanie Blake
Customer Success Manager

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