Insurance department is absolutely incompentent

★★☆☆☆
2.3 / 5
35% of users recommend this
  • Value For Money

Alyvia86's review of Guaranteed Rate Inc. www.guaranteedrate.com

★☆☆☆☆

“Insurance department is absolutely incompentent”

Written on: 17/08/2015 by Alyvia86 (1 review written)

After five times submitting the same documents, they still don't have it registered and sent me a bill for insurance coverage. The time it takes and staying on hold for long periods of time and the bad service makes it too much. I wish they would sell my loan to a compentent company.

The last time, they sent me a notice on 8/11 that they were taking out insurance on my behalf and on 8/10 a letter saying it was cancelled. What a joke.

Don't ever use this company, you will regret it.

  • No

    Is there a fee?

Guaranteedrate's Comment

Written on: 18/08/2015

We are very sorry to hear about your recent experience. In order to fully investigate and resolve this situation, we will need some additional information from you. I encourage you to contact the Customer Care Team and provide us with your name and loan number. We look forward to hearing from you!

Sincerely,

Stephanie Blake
Customer Success Manager

Reply to this comment
Report this review
Was this review helpful? 0 0