No communication .. No follow-up .. No Customer Service

2.3 / 5
35% of users recommend this
  • Value For Money

SteveNagrabski's review of Guaranteed Rate Inc.


“No communication .. No follow-up .. No Customer Service”

Written on: 24/04/2013 by SteveNagrabski (1 review written)

The application process failed from the beginning when I couldn't bring up the online application to sign it. I sent a note to both the Mortgage Broker and the processing agent and I received no response for nearly 1 week .. and only after I requested that my application be withdrawn.

I submitted much of the required documentation and never received a confirmation until I sent my application withdrawal request. The mortgage broker and processing agent was quick to apologize and offer excuses ... but slow on results. Pass this one .. there are other mortgage processors available that offer better communication, better follow-up and better customer service.

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