Santander Business Internet Banking

SINCE SANTANDER TOOK OVER I HAVE HAD NOTHING BUT PROBLEMS. I WAS ONE OF ABBEYS FIRST CUTOMERS , HAVING HAD EXCELLENT SERVICE FOR YEARS. NOW ITS CONPLETLY DIFFERENT & IT SADDENS ME GREATLY.

I WOULD LOVE TO HAVE THAT OLD FASHION SERVICE BACK.....UNFORTUNATLY THE PEOPLE IN CHARGE NOW DON'T UNDERSTAND WHAT I AM TALKING ABOUT;TO MANY YEARS OF BAD SERVICE; THE LACK OF CARING & INFORMATION EXCHANGE & ONE IS JUST A NUMBER & IF YOU DON'T FIT INTO A CERTAIN GROUP , THEN NOTHING CAN BE DONE !

THE CALL CENTERS ARE MANED WITH ROBOTS; IF YOU WANT SOMETHING DIFFERENT TO THEIR SCRIPT, THEN THERES NO SERVICE & over the phone you can not understand what is supposed to be the English lanuage.ACCENTS ARE TO STRONG

Dire, even by the standards of the UK financial services industry. The way in which abbey national internet banking react to complaints left me wondering how an organisation this bad can still be in business.

www.anbusinessbank.co.uk is free. International transfers only available by fax (who still uses those?) or to 1 other account by phone.How can I have much better service and features from my personal account than from my business account. I will be switching to someone else as soon as I can find someone that isn't also rubbish!

Has taken a month to close my account and payments never get carried out! The telephone service is poor I struggle to hear what is being said by the advisor because of the background noise and you get put on hold for two minutes while they retrieve you account details.

Abbey Business Banking have apparently mislaid cheques I have paid in, it sometimes takes 3 days to clear cash, three days to clear wires, charges can be applied to charges and then interest and further charges on the interest and charges.

I have been with the Abbey since 2001. In all that time I have found them courteous and relatively efficient (about the same as other banks). I do NOT use internet banking or the auto phone system so I cannot comment on these - I always speak to a live operator and find them helpful and efficient. Abbey is free and I have had no major issues with it. I was amazed at all the negative comments on this site as this is not my experience - maybe I ' m just lucky!

They used to be the FirstDirect of business banking and the most intelligent choice you could make. Saved us a fortune. 2008 has seen their service fall apart, payments fail, customer service disappear and basically become unfit for purpose.

I would advise anyone to avoid using Abbey National Business Internet Banking "sevice" - I will be transferring as soon as possible. Lately the service has dropped right off - I've waited an age for a new cheque book (essential for my business). No one answers my letters, the automated phone service does not recognise my date of birth so cannot be used. The overseas call centre is also hopeless.

As most of the communication is done via the phone with Abbey National Business Internet Banking, the rest via post, the phone operators do not appear to know their procedures very well.

Please DO NOT open an account with them, as you may run into trouble with them as some point.

They paid my cheque into someone else's account!!! which delayed me accessing my money. When the money was paid back into my account I had a problems withdrawing it over the counter due to a rude, unprofessional worker.

This is the final straw for me after years of problems. Why didn't I leave sooner??????????