Leeds Building Society

Opened a cash isa with this company, no problem until tried to send funds electronically. After a lot of wasted time I discovered you have to wait 3 days to do this! Santander would not accept the account number I had been given.

Meanwhile I am losing out as my funds are waiting in my current account ready to be transferred.

Get into the 21st century Leeds. You are lagging behind your competitors. Skipton BS did not have a problem.

Leeds BS are an outdated business unable to provide an online savings product with the service expected today. Systems lack basic functionality, processes are slow and there is very poor communication. Telpehone support staff are very friendly and appear helpful however their advice contradicts online customer support staff. There are plenty of better banks out there.

Had a cash ISA maturing absolutely no communication from Leeds. Had problems transferring it. Matured early in the month but holding onto the money until the end of the month. Would it recommend Leeds Building Society at all.

WITHDRAWAL + CLOSE ACCOUNT INSTRUCTION - CHEQUE ONLY ALLOWED

CHEQUE BOUNCED BY RECEIVING BANK- WRONG NAME! NO REPLY TO CALLS ...

DREADFUL

Worst building society to try and get your own money out

The questions they ask are ridiculous! I only want my money back.... you used it over 4 years so that's it

worse experience !

After the death of my fater-in-law in January, probate was eventually granted 5 weeks ago. Since that time our Solicitor's phone calls have not been returned and the Building Society have made it extremely difficult in getting his money released to us. They received all relevant documents in 1 envelope, but have insisted on having it completed and returned again. Our Solicitor is having complaint escalated and informed us this is a recurring problem with this B.S. Shame on you Leeds BS!!! YOU CONTINUE TO HOLD ONTO THIS MONEY.

Interestingly, I had to do a fact find about the vision and core values of LBS. Collaborative, Straightforward, Progressive, Integrity, Passionate and Responsible. The vision is to be Britains most successful Building Society. However, the present reality is a far cry, given my recent experience with LBS. I was on this platform some days ago, when I mentioned that LBS came recommended by a Broker. I immediately sanctioned the suggestion and went with LBS. DIP went through in a timely manner and my Broker informed me that the survey had been instructed 2 days later. Impressed by the initial steps, I was optimistic that all will be well. Having not heard from my Broker after 2 weeks, I called the mortgage dept for an update on my application. To my utter shock, I was informed that my application had been declined on the basis that I did not have an indefinite leave to remain (ILR) in the UK and I posed a great risk to LBS, as there was the potential for me to leave the country. I was also informed by the Advisor that this was also an LBS policy. It is interesting to note that I'm father and spouse to British citizens, and I'm currently in the process of obtaining my ILR. Therefore, it belies common sense and reason for me to leave my family in a country we call home and have our means of livelihood. Thus, from a risk based approach, I do not see the risk I pose to LBS. I hold the right to work and reside in the UK, which should suffice in their consideration of my application. What I found most intriguing was that my application wasn't declined on it's merit i.e affordability, credit history/score amongst others. It was declined on a policy which I find to be discriminatory, prejudicial and unfavourable to well meaning applicants like myself, seeking to climb up the property ladder. This also contravenes the spirit of one of the core values LBS stands for 'Progressive'. It is important to state that an institution that prides itself in being Progressive, will and should never put in place policies that are repugnant to equal opportunity and fairness, and also calculated to discriminate, marginalise and make disadvantaged applicants like myself, with genuine intent to be Home owners and who have the means. I have spent a huge amount on the said property, which I am now at a risk of losing. In such a season where there is a yearning and outcry for change for people who are of ethnic minority decent to be treated equally, and to also have a sense of inclusion, it beats my imagination that a progressive institution, with such laudable repute like LBS, will subject itself to such tarnishing and unethical policy. Also, in order to be Britains most successful Building Society, there must be a departure from the current policy that marginalises and discriminates. In assessing risk, a common sense approach and discretion should be adopted. The litmus test of which should be, what is the degree of risk posed by an applicant, whose spouse and kids are British citizens, have their livelihood in the UK and are permanently resident in the UK? More so, as the applicant ticks all other relevant boxes to qualify for a mortgage. I hope LBS and its Management team, can go back to the drawing board, review this draconian and discriminatory policy and demonstrate that they are indeed progressive. Only then will they be able to attain the status of being Britains most successful Building Society.

This company is appalling. When you ring up the phone system takes you in circles and you end up either back to the first keypad menu or getting cut off. You can never get to speak to anyone directly. They can only offer appointments weeks away but if you kick up a fuss they will give you one sooner. When you sort anything in branch they don't communicate it to the rest of the company. I took a document in to be scanned and emailed and it took 4 days to do this (she actually said it would be quicker than internal post, 4 days) I have paid 2 sets of surveyor payments at the counter then got correspondence saying you still need to make this payment so then have to forward the receipt numbers. Automated banking in 2019. When you do finally get to speak to human and mouse want to complain to a manager no one will speak to you. Yo have to fill out another form to complain. I only use them as they have huge fee's to exit their mortgages so can't afford to move. Don't both emailing staff either as they say they will sort stuff and nothing happens.

Cant fault Leeds building society at all. Mortgage went through very quuck. I phoned them a couple of times along with my mortgage broker and they were very prompt at answering questions . All correspondence was also quickly,prompt and professional. Massive thank you LBS

I switched an ISA - £51,000+ - to them and rec'd notification that the money had been transferred. 14 days later I have rec'd no letter from them acknowledging receipt or new account details and cannot get them to even tell me if they have these funds or not. Of course, I cannot access my money if I want to. I now have to wait at least 14 days, or even 8 weeks, for them to reply. In the past, they have lost a pension payment - which was always sat in their accounts - opened a wrong account, and issued two cheques for me which I had to hand straight back as they contained errors. For an institution handing customers money, they seem incapable of carrying out the simplest of tasks and, when things go wrong, of dealing with the problem. I find their attitude a total disgrace, arrogant and cavalier in the extreme. When I can sort out this mess, I will not be investing my precious savings with them ever again. I'm actually surprised to see all the bad reviews below and wish I'd found them before choosing a new home for my savings.