Bank of America

About a month ago we paid off a mortgage held by Bank of America. After doing a money wire we heard nothing for a week. We tried to call but were put on hold for almost 2 hours and then received a message saying they wouldn't get to us before the end of the business day so call back the next day. After calling back we were once abandoned ut on hold for over an hour.. This time we were cut off.

After finally confirm the receipt of the funds its now almost a month and we have not received any release of lein papers. Again, trying to cal is futile. Hour long waits.

Their excuses? Well pick one. COVID of course. Aren't all problems with customer service the fault of COVID? Redoing their computer systems. How about good old fashioned incompetence? Fortunately after receiving the papers I no longer have any need to do business with this bank ever again and trust me, I wont. Neither should you.

I gave them one star because I had to. Bank of America doesn't even deserve one star. I would not recommend this bank to anyone EVER!!!! I put my husband check in our account just as I normally do and they put a 2 week hold on it with no explanation. This caused my electricity and water to be turned off and I had to throw away over 300 dollars worth of food. I talked to multiply representatives and they all just gave me the basic scripted answer. "There could be many reason but they can not tell me what the reason is." I do not understand how you can hold someone's money and not give them a reason for it. We live pay day to pay day so this incident has affected us tremendously and the people at bank of america could care less. I will be closing my bank account as soon as I get my money and I will advice anyone I come across interested in this bank to not even consider using it. This is not the way you run a business and if it is I want no part of it.

Spent 30 minutes in office Bank of America, Laurel, MD then another hour on line Saturday and now today another 40 minutes so when I had to put it on hold for work, they hung me up. Therefore, I am no longer going to continue holding an hour and 40 minutes every single time I need something. Cannot print from my phone so does not matter if I have app or not, cannot get help in person, was told they could not print another 1099. Now what? I cannot and will not continue to hold for help. I will however take my money back to the Nasa Federal Credit Union the next time I go to a bank.

I do not know where to start. I deal with many banks because I have many businesses, but never seen a bank worst than Bank of America. Long lines in the branch, customer service sucks, very unprofessional the way they treat their clients. I can keep going because I am so frustrated the way I was treated. Just one advice, stay away from them.

All I needed to do was order checkbook registers - NOT checks, as the local branches no longer have them to hand out to customers. After calling the 800 Customer Service number 5 TIMES, was I able to get to speak to a real person who then had to transfer my call. Four out of 5 calls, the automated system , that gives two options , kept hanging up on me. This is very infuriating and exhausting. AND THIS IS CUSTOMER SERVICE???? REALLY??? BOA wants your money and your business, however, this process was painful and STINKS LIKE FISH!!! UPDATE YOUR SYSTEM, as it is apparent it's not about the customer at all!! It's about getting too big for your own good!

I had a credit card with B of A that I never used. When they sent a bill for the annual fee I ignored it anticipating they would cancel the card.

They sent a late payment notice so I then called B of A. I advised them i no wanted the card and wished to cancel. When I asked the associate said there would be NO ramifications on my credit rating as no late payment notice would be sent to the credit agencies. Four days later i record notice that B of A had indeed sent such a notice to the credit agencies. This resulted in a drop of 100 points in my credit rating. I am in contact with an attorney at this time.

A few years ago I dropped all my accounts with B of A because of their lack of honesty. I kept this particular card because of built up air miles. I decided not to renew because it was almost impossible to redeem the miles.

I would never recommend B of A to anyone because of their complete lack of veracity.

I don't have the rest of my life to waste time and money to the most, incompetent, inept bank, that I have ever done business with, in 60 years!!! It's amazing this bank still exist. They add double charges to your credit card statement. Then when your card goes over the limit, because of being charged double, they charge over the limit fees. I have complained to the bank numerous times for the same thing. But, it still happens, continuously. Just a real joke of an establishment.

So frustrating. I went in to BOA in Palm City Florida to request a replacement debit card as mine was stolen yesterday. Diego, standing there with an IPAD ready to log in the service request stated that the person who could do that was in lunch break and then had an appt at 1:30. Really? There is only 1 person who can do this? I have had several mortgages, I have 3 checking accounts, 2 savings accounts and a money market account and cannot believe that there is only 1 person who can make a replacement. This is NOT customer service.

this bank sucks. I am working as hard as I can and I do not think it is fair to charge me a $35 fee when payments as well as a direct deposit

was in process.. I stayed up all night and the deposit was made to cover the expense and then they charge the fee !!!!!!!!!! I hate this bank and every single person I have talked to has been rude, snobby, and from some Midwestern state who I presume believes southerners do not know too much. What I do know is that when I am able this bank will be history and will never get another second of my business or time. I sincerely hope you enjoy your $35 since you have billions and I literally have $40 to my name. I work hard. Forty hours a week but it is peanuts and it would be nice if banks and companies who have millions, billions of dollars could give us hard working single ladies a break sometimes.

Goodbye and Good Riddance.

Only 1 cashier for a 30 people line and 1 hour later I cannot make a deposit because my ID valid for 2 more years is "Temporary" Very stupid policies and terrible customer service./ Solamente 1 cajero para una fila de 30 personas y una hora después de estar en la fila no pude realizar un depósito porque mi identificación dice "temporal" aunque en realidad sea válida por 2 años más.