Choices Acquisitions - www.choicesacquisitions.co.uk

I feel compelled to write and share my recent experiences regarding Choices Acquisitions in the hope that they will address some of their misgivings.

At the back end of 2013 I embarked upon a series of purchases (all off-plan) and naturally with their exorbitant “retained client fee” and minimum £4500 “commission fee” per property, they were all over me like a rash!

In January 2014 I decided to purchase another property, on their advice, as it was just, “too good to be true!” To cut a very long story short, I spent the next four months trying to understand why we hadn’t even got to “exchange” (despite the vendor insisting on a very quick timeframe) and battling with virtually non-existent communications from various members of staff based in Interlet House.

Their attitude towards me has changed considerably since beginning to challenge them on a number of issues and because this is a public forum. I’m sadly unable to articulate my disappointment with Choices Acquisitions as robustly as I may otherwise.

I have tried raising my concerns, even at Director Level and guess what? No response whatsoever!

After four months, Choices Acquisitions finally agreed to refund my deposit and commission in “full and final settlement” however this whole debacle has left me several hundred pounds out of pocket with no offer of compensation. The question of “due diligence” raises its head here as I’m not convinced this was done.

I would strongly urge anybody considering purchasing via Choices Acquisitions to think very carefully about embarking upon a “retained client” relationship. There are numerous other Agencies out there offering identical services with no joining fee and whose approach to Customer Service is far superior.