Metta Property Management - www.mettapropertymanagement.co.uk

If I could give zero stars, I would. Having recently sold my property at Larchwood Court (managed by Metta), I feel compelled to warn others: this company is a masterclass in unprofessionalism. Over the years, Metta’s behaviour was consistently disappointing—rude communication, unexplained charges, constant deflection of responsibility, and an overwhelming eagerness to side with one particularly troublesome resident, no matter how absurd her demands. I was repeatedly harassed, and Metta not only failed to intervene—they actively enabled it. Examples? Let’s see: I was told to remove garden furniture urgently because a fence was going to be replaced. Nearly a year later… still no fence. I planted miniature conifers outside my window, only to be told by Metta's mysterious “tree specialist” they had to go. I complied and moved them into pots, which still wasn’t good enough. The identity of this “expert”? Never revealed. I was blamed for leaving fire doors open—with zero evidence—just the word of the same resident. Spotting the pattern yet? I sustained a foot injury from broken glass hidden in four-foot-high grass left deliberately uncut outside my window and washing line. The rest of the communal garden was maintained—just not the part near my flat. Metta admitted the freeholders were responsible, but somehow still defended the person behind it. A large commercial vehicle parked in clear violation of the lease was defended by Metta with a claimed “signed agreement from all freeholders.” I spoke to one—they had signed nothing. So either Metta were misled, or they were the ones doing the misleading. And let’s not forget the catalogue of administrative errors: I was overcharged on both service charges and ground rent—including being billed for ground rent I wasn’t even liable for over two years. When I queried an inflated service charge and was demanded to pay the overspend immediately, Metta confidently misquoted my own lease back to me. Spoiler alert: I’d actually read the lease, and had to be the one to educate them that, legally, I wasn’t required to pay any additional monies until the next tax year. Yes, I had to explain lease terms to the very people who claim to manage them. Through all of this, not a single apology. Just evasion, blame-shifting, and general indifference. Their website promises “kindness, compassion and integrity.” A more accurate motto? “Rudeness, unprofessionalism, and a flair for mismanagement bordering on the theatrical.” Thankfully, I now live in a proper home—with a 120-foot garden, no nonsense, and best of all, no Metta. Avoid this company like the plague.