Victor Stewart - www.victorstewarts.co.uk

Victor Stewart Estate Agents. I'll keep this simple.

1. They come across extremely well. Very knowledgable (To suck you in!).

2. Said they do viewings with customers (Which they do, if the buyer or estate agent turn up!)

3. They do not inform you if viewings have been cancelled (I observed the viewing from a neighbours house - WHOOPS! There was no viewing, when I phoned them to ask what happened, they said the client didn't show up! Funny that, neither did the estate agent!!! When I confronted them to let them know no one bothered to arrive they apologised, you do have to feel sorry for them don't you!)

4. Say they ensure buyers have the funds available (Oh no they don't! We had our house sold for a couple of months, only to then find out the endowment being used had a shortfall and was tens of thousands short, GREAT WORK GUYS!).

5. They won't hold you back changing agents (Oh sorry! Of course they will, they have no Energy Performance Certificate which we gave them originally to hand to our new agents. Mind you I suppose that was our fault in trusting someone else to do the right thing).

6. Giving back the keys (Told them to post them as I couldn't get down to collect them. 3 days later, no keys. After a phone call, the keys were supposedly stuck in the post. Next day they arrived first class and of course not being a bunch of silly sausages the letter and keys had been franked with the same date I originally made the phone call, strange that because all my other first class post arrived next day, but not theirs!).

So if you want pure incompetence, empty promises, and bucket full of lies you know who to use. The one and thank god the only, Victor Stewart of Broadstairs.