Hotspur Residential - www.hotspurresidential.co.uk

Hotspur Residential is absolutely the worst lettings agent that I have ever used either as a tenant or landlord. Their sole purpose is to squeeze more profit out of every interaction with you. As a landlord they take hugely inflated charges for small repairs from the rent payment without confirming with you first – they charged me £163 to replace a basin u-bend. Despite being paid for by me as the landlord they have always acted in their own best interests to either cut corners or to charge more money.

Over the last 5 years I have also received many complaints directly from the tenants regarding the actions of Hotspur Residential’s tenant support service.

Unfortunately there are few alternatives for letting agents in the Alnwick area and so as a direct result of the Hotspur Residential poor and unaffordable service I have chosen to sell this property. One house less on the rental market = more demand = higher rent prices. It isn’t the landlords that create this situation it is the unscrupulous actions of agents like Hotspur Residential.

Either as landlord or tenant, Hotspur Residential should be avoided and I would recommend using an online agent in preference to their inadequate and over-priced services.

dealing with Justin was a pleasure, he offers a very professional service unlike other estate agents that I have used...