A P Sales Estate Agency

I felt it was very misleading from the website regarding prices and was also informed all bills were included which was the wrong information, when I received the contract all bills are 'excluded'. I also thought the communication with the agency was very poor and unprofessional.

I am not satisfied nor feel secure about taking up this offer as I have consistently had to chase the agency for all information needed. I was told I would be called back and informed of decisions made by the landlord however was not called, I had to call you numerous times before I managed to speak to someone, even then was told I would get a call back. PLEASE AVOID IF YOU DON'T WANT TO LOSE YOUR MONEY AS I DID!!! VERY RUDE VERY UNPROFESSIONAL!! THEY REFUSED TO REFUND MY DEPOSIT AFTER THE LANDLORD REFUSED ONE OF MY REQUEST!!! EVEN SO I HAVEN'T SIGN UP ANY CONTRACT WITH THEM AND BEEN IN MY RIGHTS!!! AVOID

A P Sales Estate Agency are the worst estate agents I have ever dealt with in my 6 years of renting.I have never been ignored and have had as much trouble with anyone else. We had some leaks which took 4 months to fix , and the only way it was done is because I called day after day pushing to get someone to fix it. I have been blamed for being a "difficult tennant" by the estate agent because I wanted to fix things in the property ! The freezer was broken for the past 6 months of our tenancy and I emailed repeatedly about it but nothing was done. We finally had a house viewing for the next tennants and our estate agent mentioned nothing about the freezer. It is still not fixed I suppose. I have also been waiting for 2 months and have still not got my deposit back yet they refuse to call us "in dispute". I can only deduct they do this because of lack of evidence. We also had to move in a week later in January last year because they had not done the professional cleaning on the day we were meant to move it. I was not given new keys to the flat when the locks changed downstairs and had to get a copy made from a key we got from another estate agent which my friend worked for. I made SIX appointments with the estate agent to view the house after we moved out and They were ALL CANCELLED. I showed up twice and noone was there when they were meant to come and inbetween I received texts about traffic jams, weddings to go to and personal matters on why they were unable to meet me for the past two month. I am appalled and disgusted so I would advice noone to try and rent from them.

When faced with a complaint, AP Sales Estate Agency argued the point, insisting that they were in the right. The staff lead us to believe that they were open when they were shut the whole bank holiday. They don't action requests made to them. They are the worst Estate Agency we have ever dealt with. They couldn't even get together a decent set of details and photographs.