GMAC Mortgages

THE WORST mortgage company i have had to deal with, it is full of unhelpful,rude boardering on stupid people. they have caused me more stress than ever. i urge eberyone to never sign up with them.

We used gmac for our rental property. The closing date was April 29th a Friday. We did not receive the money until May 2. We had tenants with a moving van full of furniture who had paid from the first. . This was costly to us but eventually gmac did compensate. Now three years later we secured a mortgage through TD and they sent everything to gmac on the 23 th (due date was 29th). On the 30 when TD had not heard from gmac they sent another fax . It is now May 1 and when I phoned gmac they said that they have not received anything from TD. But low and behold while talking to them a fax came through but they could not give me any information because it was being worked on. I now am told it should be processed tomorrow . I find it hard to believe that a company with such slow business practices is still in business. I have had many mortgages in the past and have never encountered such a calamity before and will never do business with gmac again.

I have been with GMAC Mortgages for over 5 years and in that time they have changed my monthly payments several times even though the interest rates have not changed. They quite often have your account run by another company so it often takes several telephone calls to get hold of someone and all numbers are 0870.

Dealing with the incompetent people is very stressful. Worked with 3 different people, none local, and all 3 would give conflicting information, give me wrong requirements, wrong paperwork, delay after delay... took around 3 months just to refinance a mortgage I already had with them.

I have had a mortgage with gmac for 3 years I have not had a problem with them in the past, but I have never had to speak to them until now, have recently found a house insurance that is half the price I am paying at the moment, I phoned the insurance company payment shield and asked if I would be charged if I cancelled my insurance with them, they said no not at all...so I cancelled and setup with a new company, I got a letter in the post from gmac to say they where not happy that I have cancelled my house insurance with payment shield and that they wanted to see my new documents and that they where going to charge me £40.00 admin fee, can someone tell me what has my house insurance got to do with them and why they are charging me a fee when my insurance was not with them anyway.

We signed up for a construction loan through GMAC. That was our first mistake. Our documents we signed at the escrow company has white out, were scratched out on areas with things written in over other text. We signed one paper, and the very next one said the opposite. Moving forward through our building process (which was just wonderful) we have now been in our newly built home for over 80 days. Still unable to close.... why I don't know. Every time I call, it takes about 2 days to actually talk to someone, and I get a different song and dance every time. I have called to speak with supervisors without satisfaction. We were charged a fee of $8800.00 just in case we wanted to make a change to our house, however, when we called gmac to inquire about it we were denied. We signed up for a one time close. However, at the time of signing we found out we are on a 2 time close. If we did not close we were going to loose the perfect lot we searched for for over 2 years. We were told by our local rep we were going to get a credit back for the 30K we had down on the land. Not so, they gobbled that up. No big deal, less mortgage to pay. I can go on and on about the nightmare GMAC has us caught up in. Is all we can say is do not use gmac. Their service sucks, they do not take calls I make and certainly return them. I am hoping this nightmare is over soon. We are currently looking into other financing and paying another 5k will almost be worth getting gmac out of our lives.

I have not directly dealt with GMAC Mortgages but the purchaser of our property has applied for a buy to let loan with them. They are totally incompetent. They took over 7 weeks to eventually carry out the survey on the property and have now taken over 4 weeks to issue an offer. We have been advised everyday for the last 2 weeks that they are sending the offer out but receive nothing. The entire chain is waiting on this and they are risking the entire sale. Don't even think about using them!!

Although I haven't felt the need yet to contact GMAC with regards to mortgage payments or anything like that, I have found that when I needed documentation, it was sent straight away, meaning no real waiting around, other than for requesting items to come through the post.

They have no concept of customer service. I have a construction loan, and my builder will never work with a client who has GMAC again. The way they do business slows down the building time, and I've had to get two loan extensions because of it. I have tried to tell them I am unhappy, and they really don't seem to care.

There are plenty of mortgage lenders out there who have great customer service. GMAC is not one of them. They are too corporate, and don't seem to care about keeping customers happy. When I refinance, it will not be with GMAC.

I am unable to contact anybody at Gmac Mortgages. Every number you ring will give another number to ring. It will take at least 45 minutes until you actually speak to anybody, and then you don't always get the right answer to your enquiry.

Never again will I choose this company or recommend them to anybody else.

The website has the wrong telephone number, and the advisers have no idea what they are talking about.