Darlington Building Society Mortgage

Wow... what can I say... this company like to play god with people lives.. aftwr taken nearly 4/5 months for a mortgage decision, which they ignore any form of communication...

They give a rejection due to something on a wage slip they excepted at the start.

So now that is over and they took so long... i cant go else where for the government deals and have in a result lost which I beleive to be a dream home. Do they care? Ofcourse not ...

Worst thing about it being an emergency worker they have rejected something because of that.. disgrace of a company...

This company has left a really bad taste in my mouth

I was slightly wary of going with The Darlington, as they are only a small BS and I have never had experience with them, but I happy to say that our mortgage went through a breeze and the service was great and she was very efficient in processing the mortgage - Plus a great rate - 1.95% You cant beat it.

We were based in Sheffield on a leasehold property, but this was also fine as they use a valuation company which is nationwide (plus no cost to us for the valuation either).

If they have a good deal I will definitely re-mortgage with them after my 2 year offer period expires!

We have had our Mortgage with DBS for several years, in my opinion their staff have always appeared clue-less. Even a basic task such as paying our mortgage with cash in the branch seems to difficult for them, we have to repeatedly tell them the amount, they have to count several times, often miscounting and hardly ever know what change to give. We also often get nonsense (and incredibly long winded) letters referring wrongly to payments late or amounts incorrect, sometimes several from an arrears team who clearly look to make work even when what they are writing is incorrect (and they admit it on the phone but never write to correct or apologise. Furthermore the DBS has strived to remove us (and friends we know) off low rate deals since the credit crunch, in my opinion being aggressive and unhelpful in doing so. Any slippage on payments and a letter comes from their legal team (a team with an email address of 'repo@.. I might add) and aggressive behaviour follows with what appear to be underhand and at times untruthful tactics to get us off deals and into agreements to try and gain something extra, whether it be increased interest or to get the property. Once we are clear of our lock-in period we will move away from DBS and never go back, advising other to avoid them at all costs. In my opinion they are wholly incompetent with a poor respect for customers that runs right through the system.

I have recently had two mortgages with Darlington BS and found them to be helpful. They look outside the box which is needed in this market. Their fees are competitive and the current tracker rate remortgage with free legals/ survey is market leading.

I've found them a pleasure to deal with, if you are after a lending institution which has 24 hour helplines where customer services are based in India and you are on hold forever then do not use Darlington. If you are happy with a friendly small establishment who operate good customer service a bit like banking was in the last century then Darlington is the one. They do not wait for the computer to make a decision etc.

your mam has 6 nipples

The Darlington Building Society Mortgage is not competitive and home insurance cost toxic. Staff lack experience of anything but basic issues and can't even tell you how much you may have to repay to clear your mortgage balance. Increasing admin passed to customer for enquiries. Very poor.

A sad and concerning decline from a mortgage customers perspective - cannot recommend at all. Have been really bad at passing on rates cuts in SVR. Staff appear utterly uniformed re what plans are. Mortgage products offered were once competive are now very poor. Used to be a friendly, helpful society .